Last updated: March 24 , 2025
Effective on: March 31 , 2025
1. Preface
1.1 Welcome to Feishu products and services, which are legally owned and provided by Beijing Feishu Technology Co., Ltd. and its affiliates (collectively, "Feishu", "we" or "us").
1.2 Feishu is an all-purpose platform for business management and collaboration. It is composed of client applications of all versions, mini programs and the website whose domain name is "feishu.cn". Websites, services, products, applications and contents related to Feishu are collectively referred to as "the Services" under Feishu User Terms of Service ("the Terms"). Individual Users and Authorized Users are collectively referred to as "you" or "your".
1.3 The Terms constitute a legally binding agreement between you and us, which set forth terms and conditions by which you may download, install, register, log in and use the Services (collectively, "access or use"). By accessing or using the Services, you confirm that you have full capacities for civil rights and civil conducts to perform the Terms; otherwise, you are not allowed to use the Services.
1.4 Prior to access or use the Services, please take the time to read carefully and fully understand the Terms, especially the terms that exclude or limit liabilities highlighted in bold for your special attention. Where you are an under-18 natural person, please read carefully and fully understand the Terms under the guidance of your legal guardian, and you may only access or use the Services with the consent of your legal guardian.
2. Individual User, Authorized Users and Customer
2.1 Users of the Services may be divided into two groups: Individual User and Authorized Users, each of which is defined in the following context:
(1) An "Individual User" is a natural person who registers, and accesses or uses the Services in his/her name.
(2) An "Authorized User" refers to a natural person authorized or invited by a Customer for access to organizations built up by a Customer or use of the Services, including team founders and administrators. A administrator is a natural person designated by the Customer for the Services configuration and exercise of back-stage administration rights (to avoid ambiguity, this privacy policy is referred to as "Customer Administrator"). "Team founders" initially establish teams on behalf of Customers. (3) A "Customer" is a legal person or other organizations that build up and enjoy the administration right of the organizational structure by granting a natural person the permit to register an account of this Services. The Customer may invite an individual to join his/her organization and become an Authorized User of his/hers.
2.2 An Individual User may access or use the Services for personal purposes after creating a personal account. After logging in, the Individual User may, at his/her discretion, upload, check or delete personal contents and personal data, to the extent permitted by laws and the Terms.
2.3 A Customer may invite Authorized Users by sending (or requesting us to send) the QR code or invitation link or otherwise. You agree that you will not share such QR code, invitation link or other licensing approaches with any person other than staff at Customers who invite you for access to or use of the Services. You also agree that such Customers may provide your personal data for us and other Authorized Users of Customers, for the purpose of allowing you and other Authorized Users of Customers to access or use part of features of the Services. Such Customers shall collect, use, and share your personal data in accordance with applicable laws and regulations. Our processing of your personal information is subject to Customer's requests, so we will not take any legal liability for any conduct made by such Customers. For more details about processing related to personal information and personal contents of Authorized Users, please refer to Feishu Privacy Policy.
2.4 The Customer will regulate your identity as an Authorized User and its ensuing rights and interests, including but not limited to addition, deletion and adjustment of rights and interests, and service restrictions. You warrant that you will access or use the Services as per the Customer's scope and standards of his authorization and in accordance with the relevant terms of the Services. In the event that your identity as an Authorized User is withdrawn, we have rights to delete or transfer all service contents related to your identity upon the Customer's instructions. Please acknowledge that the Customer takes sole responsibilities for fully explaining and notifying to you the Customer policies and common practices related to your access to or use of the Services, as well as configurations that may impair and impose restrictions upon your access to or use of the Services or access to Customer data, and any liability arising out of which will not be taken by us.
2.5 In the event of any conflict between the Terms and other agreements signed by us and Customers, in respect of Authorized Users' access to or use of the Services, the latter shall prevail. If you are an Authorized User or an outsource company, please acknowledge and understand that the Services are used for occupational purposes of Customers, instead of personal consumption.
2.6 To register the Services on behalf of Customers, you acknowledge that you are the representative fully authorized by Customers to accept and fulfill the Terms and the Feishu Customer Service Agreement, in the case of which Customers will take legal and financial liabilities for all behaviors incurred by your access to or use of the Services. Should any conflict occur between the Terms and other agreements that are separately entered into by and between Customers and Feishu in respect of the Services, the latter shall prevail. Any matter that is not mentioned in the Terms is governed by other agreements.
3. Your Account
3.1 Sign-up and Activation
3.1.1 To access or use the Services, you may create an account with us in the registration page, or use other software we provide for registration. You have the right to set up the account name as the character combinations that are in accordance with laws and the Terms. You are also allowed to, at your discretion, set up a password under security requirements. Your account name and password are your certificate as a registered user to log in and access or use the Services together with our other software and its related services. Please make sure that you maintain and promptly update your details and any other information you provide for us, to keep such information current and complete.
3.1.2 Unless restrictions or prohibitions by third-party software or platforms, you are, alternatively, allowed to log in and access or use the Services by the authorized use of third-party software or platform accounts registered with the real name and supported by the Services, internal accounts assigned by Customers and other approaches approved by us. Logging in with the above-mentioned account is equivalent to the warranty that the account is already registered with the real name, and also governed by applicable provisions under the Terms. Upon your permit, we are allowed to acquire the registered public information from third-party platforms or Customers' internal accounts (names, profile photos and other information you authorized) that will be bound to the account of the Services, for the purpose of immediate log-in and access to or use of the Services.
3.1.3 By authorizing a natural person (i.e., the founder) to activate the Services, a Customer may, at discretion of the Customer himself/herself and existing administrators, designate one or more Customer Administrators with different rights of the back-stage management system. These Customer Administrators are permitted to upload, manage and maintain the contacts and other related information of the Authorized Users via the Services, and they may invite members for the real-time communication, collaborative work, organizational administration and structural adjustment and so on. Subject to notification to and consent of the Authorized Users, the Customer may acquire the foregoing information, any liability incurred by which will never be taken by us.
3.1.4 You understand and acknowledge that the account you registered must comply with the relevant laws and regulations and related provisions of the Terms. Your username, profile photo, profile and other information submitted for accessing and using the Services and any other information provided to us shall not contain any illegal or harmful information. Using other's information without the permission of such person (including but not limited to use of other's name, account, trade name, profile photo and other information that may cause confusion) for registration, and maliciously registering a Feishu account is prohibited. You must abide by the relevant laws and regulations at any time when you use your account and shall not conduct any activities that may violate national interests, infringe other citizens' legitimate interests or harm social morality. We shall have the right to examine your registration information and if the registration information violates the Terms, we may choose to reject the registration, block or delete the information that is not in compliance with the laws and the Terms, suspend, freeze, close or withdraw your account without notice or take any other measures. The losses caused by the inability to use the account or the related services and functions shall be taken by yourself.
3.1.5 If you agree to access or use those parts of the Services that could be accessed without an account, you shall comply with the Terms.
3.2 Use and Security of Account
3.2.1 You understand and agree that both account ownership and related rights and interests under the Terms belong to us. By initially logging in, you obtain the right to exclusively use the account. Without our written consent, you may not bestow, borrow, rent, transfer and sell the account in any way, and shall not allow other persons in otherwise manners to access or use the account.
3.2.2 It is your responsibility for keeping account and password secure and confidential. In no case may you divulge them to other persons. If you find the unauthorized use of your account or any other security vulnerabilities, you shall notify us immediately. Should your account be lost, or your password is forgotten, please follow our complaint procedures to send a complaint request in time for retrieval of your account or password. If you change the phone number registered with your account, please update the phone number linked to your account promptly to ensure its security. You understand and acknowledge that if you fail to update the associated phone number within 45 days after changing your phone number, Feishu reserves the right to unlink your previous phone number from your Account. You understand and acknowledge that the password retrieval mechanism is only used to determine whether the information in the complaint request is identical to that on our system database, but it could not be used to distinguish whether the claimant is the actual authorized user of the account. Please be deliberate and make your own judgment in the event of such information as online information, account passwords, advertisements or promotion that are suspected of getting involved in loaning, investment, financing and otherwise related to properties.
3.2.3 You fully understand and agree to take liabilities for any activity under your account, including any message posted under this account and any ensuing consequences. You shall, at own discretion, deliberate the contents you see while accessing or using the Services, and take all risks caused by the contents you use, including risks arising out of dependence on accuracy, completeness and practicability of such contents. We could not and will not take any liability for any loss or damage caused by risks mentioned above.
3.2.4 After account registration, log-in and reasonable and necessary identity verification, if you are an Individual User, you are allowed to, from time to time, check or modify personal identity information that you provided; if you are an Authorized User, please ask the Customer's administrator to modify the provided identity information. You understand and agree that you may be unable to modify the initial registration information and other verification information that are provided while registration, for the sake of security and identity recognition (such as complaint services of retrieving account or password).
3.2.5 To fully leverage account resources, you understand and agree that we have the right to withdraw your account in the event of your failure in the first log-in and use in a timely manner after registration, or failure to log in and access or use the account within 12 consecutive months. Upon the withdrawal, it may be impossible to log in and access or use the Services through the account held by you previously, and your records about account use could not be recovered. We will send notification to you in an appropriate way prior to withdrawal. Where you still fail to log in and use the account within the certain time limit after receiving the related notification, your account will be withdrawn.
3.3 Freezing of Account
Your account may be frozen, or rights and functions of your account may be wholly or partially restricted (like restrictions on money transfer or online red packet receiving) under any of following conditions:
(1) violation against applicable national laws, regulations, policies, or legal instruments;
(2) at the requests of national competent authorities (including but not limited to courts, prosecutors, public security bureaus, etc.) for freezing;
(3) for the sake of service operation and transaction security, when you undermine or try to undermine the fair dealing environment and stable transaction order of our company and our affiliates, or when you attempt to show a certain relationship with us and our affiliates by using names and brands of our company and our affiliates suspected of misleading others, or by using Chinese characters/English words (in full or abbreviation), figures and domains ;
(4) your failure to submit rebuttal as required by us against your involvement in complaints filed by somebody with applicable evidence;
(5) something abnormal in use of your account, your earnings and your exchanges on the basis of our reasonable analysis;
(6) any dispute in respect of account ownership;
(7) any breach of the Terms, rules and other relevant agreements;
(8) any other behavior that you have made and has the same nature as that of foregoing behaviors or engenders similar risks as above, on the basis of our reasonable analysis.
3.4 Account Deletion
3.4.1 To terminate the Services when needed, you could take following steps to apply for deleting your account as either an Individual User or an Authorized User. Notwithstanding, you still take corresponding liabilities to any of behaviors that you make during access to or use of the Services before your account is deleted:
(1) As an Individual User, you may enter the App on your phone, click your profile photo, and then select "Settings - Account and security - Online application for account deletion" to submit the deletion application online. After verifying your identity, security status, device information and infringement complaints in a reasonable and necessary way, we will delete your account, and delete or anonymize all data under your account, except for those to be retained as required by laws and regulations.
(2) For Authorized Users, the account as an Authorized User constitutes a part of their office appliances. To delete such an account, therefore, you are suggested to send application to your company or organization, requesting for leaving and account deletion. The Customer Administrators will take charge of it. In addition, your account will be deleted if the administrators at your company or organization marks your resignation in these Services.
3.4.2 Before your account is deleted, such information as your identity, security status and device information will be verified, and assurance must be made that no balance is found in your account wallet. You acknowledge and understand that account deletion could not be withdrawn, and that all information related to you will be deleted or anonymized after your account is deleted, unless otherwise specified in laws and regulations or those data that are controlled by the company and shall be separately disposed as requested by the Customer.
3.4.3 In the event of your violation against applicable laws and regulations or breach of the Terms, we reserve the right, without any liability, to freeze and terminate your account, and delete or anonymize the data and files you have stored. Any ensuing losses caused by data and information which are cleared and lost for the reason of your access to or use of the Services are at your own risk.
4. Your Rights of Access to and Use of Our Services
4.1 Subject to the terms and conditions agreed in the Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable and revocable license to access and use the Services, as well as access Feishu Contents (definition provided in Article9), and Feishu Content can only be accessed by using this Services. Feishu reserves all rights related to the Services and Feishu Contents. Without the prior written consent from us (or our authorized partners), you shall not, for any purpose, dispose of the Services and Feishu Contents in any manner, including but not limited to copy, adaptation, remake, distribution, transmission, broadcasting, display, sale, licensing, vertical search, mirroring or otherwise access or use without the authorization.
4.2 We may, from time to time, roll out services and features for trial to non-specific or invited Customers. You understand and agree that the trial services will be provided in two categories — "as is" and "available now". We will, to the extent under laws, only provide limited technical support for the trial services, or will not provide it in some cases. We may, whenever necessary, change or halt the provision of the trial services without any further notice; you understand that it is not our obligation to finally release or sell any trial product and service, and to offer you the combined services of these products and current products.
4.3 You understand and agree that features described in the Terms may only be available to part of users, or be accessible in a special way (e.g., paid services). Services that could be accessible during your access to and use of the Services are subject to actual contents we provide for you.
4.4 To improve user experience, satisfy new customers' demands, and keep products and services secured and stable, or required by laws and regulatory policies, we may, update or change software from time to time (including but not limited to modification, upgrading, migration, new feature development, variation, suspension or deletion of a feature), overhaul and maintain the Services, system and software, and may stop or suspend the Services in the reasonable period for the foregoing reasons, and you agree that there is no liability we shall take to you. Where possible, we will try our best to notify you of the matters mentioned above in a reasonable way. In the event of unconventional maintenance caused by force majeure or for the reasons of basic service providers, you will be notified as reasonably as possible after such incidents occur.
4.5 For testing, internal testing, Beta versions, and similar Feishu services, Feishu does not guarantee the availability, service level, security, or other aspects of these versions.
5. Your Access to and Use of Our Service
5.1 Behavior
The Services must be configured and used properly, and at your own discretion, take applicable security measures to protect and back up your contents. You represent and warrant that: any algorithm, model, data, product and service that you link to the Services are safe, stable and valid, with no other software and application contained therein, no viruses, worms, trojans and other computer codes, files, scripts and programs that are detrimental to computers, and no trace of any malicious software therein, as a result of which no damage will strike our relevant systems and/or those of our affiliates, and our data and/or the data of our affiliates or other third parties are shielded from any detriment. You take own liabilities for security vulnerabilities caused by either your contents, including but not limited viruses, trojans, worms and other harmful programs, or your failure to access or use the Services as per the Terms.
While accessing or using the Services, you may not:
5.1.1 disrupt, undermine, modify or impose otherwise influence upon the proper working of the Services by using, without our licenses or permits, any plug-in, add-on, system, program or the third-party software, including but not limited to service information collection or interaction with the Services through automated scripts and other ways, and inordinate occupation of the Services system or network bandwidth resources, due to which the system is blocked by overload upon the Services system or networks, serves, products and applications of other users of the Services.
5.1.2 by using or aiming at the Services, take any behavior that jeopardizes security of computer network, including but not limited to:
(1) any activity that threatens network security like hacking network, disrupting network functions, and stealing network data;
(2) supply of programs and tools for network hacking, disruption of network function and security, stealing of network data and others that endanger network security;
(3) intentionally assist in technical support, advertising, and payment settlement to those persons taking activities that jeopardize network security;
(4) use unlicensed data, or access unlicensed servers/accounts;
(5) entry into, without permits, the public computer network or computer systems of other persons to delete, modify and add storage information;
(6) attempt to, without permits, detect, scan and test vulnerabilities of the Services system or networks; or take other conducts that undermine network security;
(7) attempt to interfere with or undermine the proper working of the Services system or websites; intentionally spread of malicious programs or viruses, and otherwise to disrupt or undermine normal network information services;
(8) falsify names or parts of names of TCP/IP data packages;
(9) copy, imitate, modify, translate, adapt, rent, sell, sub-license, online spread or online transfer of relevant services; or attempt to find source codes of the Services through reverse engineer, disassembly, decompilation or otherwise to the Services or related services;
(10) maliciously register for Feishu accounts, including but not limited to frequent registration and account creation in batches;
(11) conduct other behaviors against laws, regulations, agreements, and our relevant rules, or infringe legitimate rights and interests of other persons.
5.1.3 access or use the Services for purposes of advertising or any commercial promotion; or copy, distribute, license, transfer, rent or sell, in whole or in part, any of the Services.
5.1.4 bypass any measure we may use to prevent or restrict access to the Services.
5.1.5 incorporate the Services or any portion thereof into any other program or product.
5.1.6 impersonate any person or entity, or falsely or improperly state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit or provide emanates from the Services.
5.1.7 use or attempt to use any other's account, service or system without authorization, or create a false identity on the Services.
5.1.8 establish friendship between you and other users by adding others, coaxing others of adding you, or otherwise for the purpose which goes beyond normal information exchanges and communication in friendship or relationship with other users (including but not limited to the purpose of sending advertisements, trash messages, nuisance information and otherwise not allowed under laws and regulations).
5.1.9 access or use the Services in similar high-risk scenes as nuclear facility operation, aircraft navigation and communication systems, air traffic control, life support systems and weapon systems, or for some specific purposes. Feishu will take no liability for any casualty, property loss or environmental disruption caused by the Services that you access or use in high-risk scenes.
5.1.10 make behaviors that go against laws, regulations, the Terms, and applicable Feishu rules, or that infringe legitimate rights and interests of other persons.
5.2 Appropriate Information and Contents
5.2.1 Subject to relevant laws and regulations, you design, prepare, use, upload, comment on, post, disseminate, store and share contents through the Services (including but not limited to those that have not been publicly shared after uploaded to the Services), and otherwise, we have the right to promptly take corresponding disposal measures. You are not allowed to prepare, copy, store, publish and disseminate the following information by means of the Services.
(1) any information that opposes fundamental principles provided in the Constitution;
(2) any information that jeopardizes the national security and divulges national secrets.
(3) any information that overturns the state power, overthrows the socialist system, agitates national secession, and undermines the national unity；
(4) any information that harms national honor and interests；
(5) any information that preaches terrorism and extremism;
(6) any information that preaches ethnic hatred and ethnic discrimination to undermine ethnic unity;
(7) any information that instigates regional discrimination and hatred;
(8) any information that impairs national policies on religion, and preaches cults and feudalistic superstition;
(9) any rumor or false information that is fabricated and spread to disrupt economic and social orders, and destabilizes the society;
(10) any information that is dissected and spread for contents thereof related to bawdry, pornography, gambling, violation, murder, terrorism and crime instigation.
(11) any information that threatens network security, and endangers national security, honor and interests through the network;
(12) any information that humiliates or defames other people, with infringements upon their legitimate rights and interests;
(13) violent intimidation, threat to other people, and cyber manhunt for other people;
(14) any information that distorts, defiles, desecrates and denies deeds and spirits of heroes and martyrs, or that infringes names, portraits, reputation and honor of heroes and martyrs by means of humiliation, defamation or otherwise;
(15) any information that impairs public order and good moralities by spreading obscenity.
(16) any information that contains infringements upon such legitimate rights and interests of other persons as privacy, reputation, portrait and intellectual property;
(17) any advertising, solicitations, promotional material, "junk mail (for details see Feishu Enterprise Mailbox Anti-Junk-Mail Protocol )", "spam", "chain letters", "pyramid schemes" without our consent or the consent of receivers, or any other prohibited content for solicitation;
(18) any information that infringes legitimate rights and interests of juveniles, or threatens their physical and mental health;
(19) any other information that goes against laws, regulations, public policies, public security, and public order and good moralities, disrupts the proper working of the Services, or infringes legitimate rights and interests of other users or the third parties.
5.3 Where it is found by us, or reported or complained by other persons that a user breaches the Terms or other applicable laws and regulations, we have the right to, without any notification, delete and block contents involved at any time, and impose and inform the user of the outcome depending on the nature and the requirement of regulations, upon the account of the user, including but not limited to warnings, restricted or prohibited use of whole or part of functions, account blocking and account deletion.
6. Third-party Product and Service
6.1 By adding third-party applications into your console, you could access or use such third-party services as are allowed to be linked to our open Feishu platform. A third party may, through cooperation with us, provide several functions or services. For example, the Services may contain links that are redirected to other online services or resources. Your access to or use of third-party services are subject to user terms, privacy policies and other relevant terms made by third parties in addition to the Terms. You understand and agree that third parties are obliged to provide their services, and unless otherwise stipulated in laws, regulations and the Terms, we will never take any liability for third-party services.
6.2 You understand and agree that we may adjust the Services and policies and services about third-party applications, due to which our services or third-party services may be affected (e.g., relevant services unavailable on the Services, or restricted service functions of third-party applications). Unless otherwise explicitly prescribed under laws, we never take any liabilities accordingly.
6.3 Prior to access to or use of third-party services, please fully understand functions, terms of service and privacy policies regarding third-party products or services. If you are the Customer's administrator authorized by the Customer to decide whether access third-party services, you and the Customer shall fully explain to Authorized Users concerned and obtain their explicit consent before accessing third-party services and providing third parties with data containing personal information of Authorized Users (e.g., the contact list of the Customer).
6.4 The Services may contain links that could be redirected to other online services or resources which may be provided by third parties. Unless otherwise agreed in the Terms, we take no liability for your access to or use of third-party services or resources which are beyond our control but governed by agreements signed between you and relevant third parties. The existence of such links dose not constitute our allegation that such existing third-party services or resources are lawful and secure.
7. User-Generated Content
7.1 You are hereby allowed to upload, create or send digital information or materials ("User Content") in the Services, and to overwrite or add on User Content the patterns, stickers, virtual portrait photos and other elements that we provide. You acknowledge and warranty that you have all necessary rights or are lawfully authorized to upload, store your contents on the Services, or to share your contents via the Services, and your contents that we use, show and remain will not be against any law, or prejudice to legitimate rights and interests of other persons. We never take any liability for your contents and your contents uploaded, stored and shared by other persons via the Services.
7.2 Unless you explicitly explain to other users the restrictions which are only binding upon you and other users, you agree to grant other users the rights to freely use your contents with no restriction (including but not limited to relevant rights and interests like intellectual property right) if you share your contents with other users of the Services. You warrant that you only upload, disseminate, provide and share User Content on or via the Services for which you are willing to and enabled to grant rights mentioned above.
7.3 We will never claim for any proprietary right regarding your User Content. Please note that we will provide Customers with multiple choices like control, restriction and management in connection with ways to use your User Content, if you access or use the Services as an Authorized User. For instance, a Customer may activate or deactivate the permissions of its Authorized Users to access the Services, could activate or deactivate third-party services, and could manage licensing, retaining and external distribution. Any choice and decision made by a business user may lead to access to, use, disclosure, modification, restricted use or deletion of your User Content, in whole or in part. If you access or use the Services on behalf of Customers, you shall make sure that Customers have obtained the explicit consent of Authorized Users who receive the full explanation from Customers in advance in respect of this matter.
7.4 In consideration of no storage function in the Services, we could not and will not provide backups about your contents or any other content that is uploaded, disseminated or provided by other users on or via the Services. It is to be noted that other users may still independently continue to use or allow other persons to use your User Content (for example, the user may have copied and saved your User Content under his or her account), even though your User Content are removed from the Services.
7.5 You take full liabilities for your User Content and consequences caused by posting, uploading or transmission of such contents on or via the Services. In addition, you agree that you will not submit to the Services any content or other materials in violation of applicable laws and regulations.
7.6 You acknowledge and understand that it is not our obligation to preliminarily review, monitor, examine or edit any content that you and other users write or post on the Services. By taking our procedures of complaint and reporting or sending mail messages to contact@feishu.cn, you may complain and report to us such contents as any violation against laws and regulations, illegal dissemination and harmful illegal information. To complain or reporting, please present your relevant rights and submit preliminary evidence about behaviors and contents in violation of laws and regulations. We will, in accordance with applicable laws and regulations, accept and deal with your complaints or reporting in time. If the contents you posted are complained or reported by relevant right holders, we will, likewise, deal with it on a timely basis after you appeal to us with rebuttal to be submitted.
7.7 You understand and agree that you shall, at your own discretion, judge and take risks related to your reviewing contents provided by other persons on the Services. You may not, without the explicit consent of related right holders, use, copy, forward, disseminate, play, show, sell, and licensing for any purpose, and may not use such contents through approaches without explicitly consent.
8. Privacy and Security of Data
8.1 Your access to or use of the Services is governed by Feishu Privacy Policy. By accessing or using the Services, you acknowledge that you have read, understood and accepted all provisions under the Privacy Policy. If you are under 18, you must read and agree the Privacy Policy under the supervision and guidance of your parents or other guardians before access to or use of the Services.
8.2 Feishu Privacy Policy may be updated from time to time to reflect modification in laws, regulations standards and codes of practices, or project modification, updating and new features of the Services. Upon any update in Feishu Privacy Policy, your continued access or use of the Services constitutes that you have read, understood and accepted such updates.
8.3 We work with you to devote in protection of your personal information. We will, to the extent under commercial common senses, make efforts to take technical measures or otherwise compatible with the Services to protect your personal information. Notwithstanding, we are unable to ensure the security and confidentiality of your information transmission on or through the network.
8.4 Regarding the personal information of Authorized Users and Customer Administrators involved in customer-controlled data, the Customer, Authorized Users, and their administrators understand and agree that:
(1) Delegated Processing. The Customer, as necessary for the conclusion and performance of contracts with Authorized Users or for human resources management based on legally established employment regulations and employment contracts signed in accordance with the law, has the right to process the personal information of Authorized Users as a personal information processor. The Customer delegates Feishu to process the personal information of Authorized Users as necessary to achieve product functions and services.
(2) Restrictions on Authorized User Information Processing. Feishu collects, stores, processes, and transmits customer-controlled data solely within a reasonable scope and for the purpose of enabling Customers' digital office operations through Feishu services. Without the consent of the Customer Administrator, Feishu will not share enterprise organization-controlled data.
(3) For the avoidance of doubt, in enterprise self-built application services and other third-party application services, the Customer is the personal information processor of the end user's personal information. Feishu provides platform technical services for Customers and third-party service providers but does not assume joint liability for third-party application service providers' processing of Authorized User information.
8.5 For the avoidance of doubt, for the purpose of implementing Feishu services, the Customer is the personal information processor. For the respective rights and obligations of the customer and Feishu regarding the roles in processing authorized user personal information, the purpose and scope of data processing, and data security measures, please refer to the Feishu Customer Data Processing Enmtrustment Agreement.
9. Intellectual Property Right
9.1 You understand and agree that unless otherwise we specify or laws and regulations bestow rights upon the relevant right holders, all intellectual property rights (including but not limited to copyright, trademark right, patent right and business secrets) and related rights and interests in respect of such information contained in the Services as products, technology, software, programs and data, including but not limited to texts, pictures, audio clips, video clips, graphics, UI design, page frames, and related data or electronic files ("Feishu Contents"), belong to our property or the property of our affiliates. Without the written consent of us or related right holders, you may not use at will or grant any third-party licenses to use the contents mentioned above (including but not limited to monitor, copy, forward, spread, disseminate, play, show, sell, license, mirror, upload and download contents contained in the Services by means of any program or device like robots and web crawlers) for any commercial or non-commercial purposes.
9.2 You shall show the same respect for intellectual property rights as us. Prior to access to or use of the Services, you must agree that during your access to or use of the Services, you will not infringe intellectual property right of any entity (including but not limited to upload or share, without the consent of other persons, their contents under protection by the copyright law).
9.3 The images in Feishu’s gallery are for use in Feishu’s products only and shall not be used on any other platforms or for any other purposes. By using the gallery, you agree to the .
10. Breach and Indemnity
10.1 In the event of your breach of the Terms and/or other applicable laws, regulations, terms and conditions of services that you shall comply with, we have the right to, in our sole discretion, take appropriate disposal measures without notifying you in advance, including but not limited to forewarn, restrict, suspend and terminate your use of the whole or part of the Services, block or delete contents that you upload, disseminate or provide, impose a ban onto the whole or part of account functions, and freeze or permanently delete the account, any consequence and loss arising from which shall be at your own risk. We have the right to announce punishments and, as the case may be, make decisions whether the account concerned could be resumed. We have the right to reject recovery or return of those contents that are deleted. We will retain related records to any behavior in violation of laws and regulation or involved in any crime, and have the right to report to related authorities, work with them on investigation, and report to public security bureaus, in accordance with laws.
10.2 In the event of your breach of the Terms and/or other applicable laws, regulations, Terms and conditions of services that you shall comply with, you shall solve by yourself and take all legal liabilities for any complaint and litigation for damages filed by third parties. You shall make compensation in full for any loss (including but not limited to attorney fees and expenditures) or administrative punishments that we, our affiliates and partners suffer due to your violation against laws and the terms.
11. Exclusion of Warranties
11.1 You understand and agree that the Services are based on maximal exertion of current technologies and conditions. We will offer you services as coherently and safely as possible, but in consideration of related services that may be affected or disturbed by multiple factors, it is impossible for us to make warranty in respect of following contents including but not limited to:
(1) the Services in line with all of your demands;
(2) uninterrupted, timely and secure Services, free from error;
(3) rectification available to any error in the Services;
(4) compatibility between the Services and your contents or any other hardware, software, system, service and data that we have not provided.
11.2 Unless otherwise explicitly agreed in the Terms, we, to the extent provided in by laws, could not make any commitment, guaranty or warranty for you. We may, without notification to you, change, halt, withdraw or restrict features of the Services at any time, wholly or partially, for purposes of commerce and business operation.
11.3 We will try to ensure the Services as secure and reliable as possible. However, you understand that it is impossible for us to foresee and prevent all technical risks and otherwise at any time, including but not limited to service interruption, data loss, malfunction and other similar incidents caused by force majeure, viruses, trojans, hack attacks, unstable system, basic service providers, power supply failure, communication network malfunction, defective third-party services, system updating and upgrading, governmental investigation, judiciary/administrative orders, third-party websites. In the event of any of such incidents, we will, where condition permitting, endeavor to timely repair it in a short time. However, you agree that we are not liable for losses incurred by any of incidents above. Even in the case of foregoing incidents or any order or service canceled or terminated on account of these incidents mentioned above (if any and applicable), you are not relieved from obligations to make payments for services we have already provided under the Terms. To access or use the Services, you are required to make configurations on your computers, networks, computer programs, and anti-virus programs.
11.4 As Authorized Users，between Customers and us, you agree that Customers assume the following responsibilities including:
(1) notifying you of the related Customer policies that may disrupt your access to or use of the Services;
(2) requesting for your license related to Customers' rights and interests and your access to or use of the Services, where necessary;
(3) transferring or disposing specific User Content as required by organizational management of Customers;
(4) replying to or solving any argument or dispute in connection with you or any Authorized User or arising from Customer-related user information or caused by Customers' failure to fulfill its obligations.
12. Limitation of Liability
12.1 We, subject to the applicable laws, shall not be liable to you for the following conditions, whether we have been advised of or should have been aware of any such possible damages:
12.1.1 Liabilities for any indirect, contingent, consequential, punitive, special or criminal damages and losses, including but not limited to loss of anticipated profits, goodwill or reputation, opportunities, data loss, leakage and damages, and third-party expenses. Unless otherwise expressly stipulated in laws, our liabilities for damage, in any case, will be limited to the amount of service fee paid by you to us in such particular month in which the losses or the breach of the Terms occurs. To the fullest extent permitted by law, these restrictions and terms will apply to any matter or claim related to the Terms.
12.1.2 Any loss or damage which may be incurred by you as a result of:
(1) your access to or use of any third-party product or service;
(2) any way we take to modify and suspend the Services or any feature thereof.
(3) your failure to accurately provide us with account information, and to keep your account and password secure as per the Terms;
(4) other breaches of the Terms of you.
12.2 To the fullest extent permitted by laws, any dispute between you and any third party (including but not limited to mobile network carriers, right holders or other users) arising out of your access to or use of the Services get you and this third party directly involved. You must relieve us from liabilities or losses of any kind and nature arising from above-mentioned disputes (whether actual or indirect).
13. Expense
13.1 Such fees as mobile data, communication and information incurred by access to or use of the Services through mobile applications, or additional fees caused by international roaming shall be at your own expense. In the case of any question about these fees, you shall consult with your service provider before accessing or using the Services.
13.2 You acknowledge and understand that trial services or temporarily free services shall not be seen as our waiver to charge you subsequently. We have the right to, on the basis of real business operation, inform you of our rates, payment methods and related modification on official websites, via announcements or in other appropriate ways. You may choose to stop using the product of service if you disagree with the modification, variation or payment requirement mentioned above.
14. Miscellaneous
14.1 Contents and amendments of the Terms. The Terms include its main body and all privacy policies, rules and notices that we have posted or may post in the future. All contents mentioned previously are integral parts of the Terms, with the same legal validity as that of the Terms. Where appropriate, we will amend the Terms to provide better services or respond to changes in laws, regulations, policy adjustments, technical conditions and product features. The amendments constitute the Terms. Upon updating in the Terms, we will inform you of any changes to these Terms in appropriate ways, for the purpose of your understanding the latest version of the Terms in time. Alternatively, you could refer to the updated provisions of the Terms on the home page of the website or the software settings page. In the event of your objection to the updated Terms, you have the right to stop accessing or use the Services immediately. Your continued access or use of the Services after the effective date of the amended Terms constitutes your acceptance of the amended Terms.
14.2 Governing law and jurisdiction. The formation, commencement, performance, construction and dispute resolution of the Terms are governed by laws of mainland of the People's Republic of China ("PRC"). Subject to the applicable laws, any provision under the Terms that is invalid shall be construed and applied again under the principle of closest to purpose of the original provision, without prejudice to validity of remaining provisions under the Terms.
14.3 The Terms are entered into in Haidian District, Beijing, PRC. Any dispute arising from the Terms shall be settled through amicable negotiations between the parties hereof. Where negotiations fail, you agree to submit the dispute to the People's Court with jurisdiction located in the place where the Terms are entered into.
14.4 Without our prior written consent, you may not assign to any third party any of your rights or obligations under this provision. You understand and agree that we have the right to, at our own discretion, determine business strategies, and assign all of our rights and obligations under the Terms at once to our affiliates or other legal entities based on the business adjustments. You accept that we could do so, in above-mentioned circumstances, without your consent, though we will try to notify you in a reasonable way.
14.5 Any provision we do not claim for or enforce temporarily under the Terms shall not be deemed as our exemption from such provisions or our waiver of such rights.
14.6 For convenience in reading and understanding, the Terms will be translated in multiple languages. In the event of any conflict among different versions, the Terms in Chinese shall prevail.
14.7 The headings in this Users Terms of Service are for convenience in reading only, which does not affect the meaning or interpretation of any provision in this Users Terms of Service.