Effective Date: May 15, 2020
1.1 Welcome to Feishu (including Feishu Lite) Platform (“Platform”) provided by Beijing Feishu Technology Co., Ltd. (“Feishu Technology”, “we” or “us”). These terms of services for Feishu user (“Terms”) constitute an agreement between you and us and set forth the terms and conditions that you must comply with when you access and use this Platform and related websites, services, applications, products and contents operated and provided by Feishu Technology or its affiliates (collectively, the “Services”). For purposes of these Terms, “you” refers to you as the user of the Services.
1.2 These Terms form a legally binding agreement between you and us. Please carefully read and fully understand all provisions of these Terms, in particular, terms that exclude or limit our liabilities, terms that limit your rights, terms of dispute resolution and governing law etc. The terms that limit your rights and the terms exclude or limit our liabilities are marked in bold for your special attention.
1.4 If you are accessing or using the Services on behalf of any enterprise or other entity, you undertake that you are duly authorized by such entity to accept and perform these Terms on behalf of such entity, in which case such entity shall be held legally and financially liable for any of the following activities: your access to and use of the Services as well as the use of your account by other persons affiliated with such entity (including any employees, agents or contractors).
1.5 We may amend these Terms from time to time. For example, we may amend these Terms in case of any update to the features or functions of our Services or any changes to the regulatory requirements. In case we amend these Terms, we will solicit public opinions on the Platform and/or on our website, and the updated version will be published seven days prior to the effective date. We will also promptly update the information of the last update date and the effective date at the top of these Terms. We will use reasonable efforts to provide a reasonable notice to all users to inform any material change to these Terms (such as, a notice on our Platform) and you shall promptly read our notification and check for such changes. Your continued use or access to the Services after the renewal of these Terms will be deemed as your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease to use or access to the Services.
2 Platform and Services
2.1 This Platform comprises of multi-platform business management, communication and collaboration tools, providing instant messaging services including one-to-one and multi-party voice, picture and text messaging, and providing certain functions, including but not limited to, organization membership management, enterprise contact list, documents, calendar, voice and video calls, video conferencing, emails, remote work and health management (subject to such functions made available by the Platform which may vary based on different versions downloaded by you and different services available for a specific group of users) as well as integration services with other software and applications, including:
2.2 Provided that you comply with these Terms, you are hereby granted a non-exclusive, limited, non-transferable, non-sublicensable and revocable license to access and use the Platform, and the authorization includes downloading the Platform on a supported device, and accessing the Feishu Technology Content (as defined below) through your use of the Platform. Feishu Technology reserves all rights with respect to the Platform, the Services, and the Feishu Technology Content. You acknowledge and agree that: if you commit any breach of these Terms, Feishu Technology may terminate the license for any reasonable causes to prevent any further damage to Feishu Technology and/or other users.
2.3 You must download the Platform and use our Services from our website or third-party platforms authorized by Feishu Technology. If you do not follow such rules to access to the Services from Feishu Technology or any third party authorized by Feishu Technology, we will not guarantee the normal use of the services of such version of Platform, and you shall be solely liable for any consequences of access to or use of services from unauthorized channels.
2.4 You understand and acknowledge that certain functions described in these Terms may only be available to a specific group of users (for example, Corporate User (as defined below)) or by a specific type of use (for example, paid subscription), and the functions you may actually enjoy when access and use the Services are subject to the functions provided to your user account by us.
2.5 We will upgrade the abovementioned functions from time to time, and continue to develop new features and functions based on our users’ needs. You agree that the functions and services may, according to users’ needs or our discretion, be optimized or modified through different versions, or may be suspended due to scheduled or non-scheduled maintenance. Such activities shall not be deemed as any Feishu Technology’s breach of these Terms.
2.6 Feishu Technology shall have the right to update, upgrade, amend, delete or transfer the Platform, the Services (or any part thereof) and its relevant functions from time to time without any special notification to you. We will use reasonable efforts to provide a reasonable notice to all users of the relevant changes to the Services (such as serving a notice through our Platform), and you shall read notification promptly to check for such changes.
2.7 You shall comply with the rules including the relevant technical specifications and security requirements informed by Feishu Technology from time to time when using the corresponding functions of our Platform to ensure the safe and stable operation of the Services.
3 Corporate Users and Authorized Users
3.1 If your employer (or entity with which you are otherwise engaged) or any other entity has entered into a subscription agreement with Feishu Technology in writing or other reasonable method regarding your use of the Services, and such entity authorizes or invites you to use the Services, then such employer or entity will be referred to herein as a “Corporate User”.
3.3 If you accept an invitation and become and remain as an Authorized User of the Corporate User, you are entitled to use the contents of services provided to such Corporate User and its Authorized Users by us, and you authorize the Corporate User to manage your identity of Authorized User and the relevant rights and interests based on such identity, including but not limited to adding, deleting and modifying your level of access and limiting the contents of services. You undertake to use the software and the Services in accordance with the scope of authorization and rules set out by such Corporate User in addition to your complying with the relevant rules of this Platform. Feishu Technology is entitled to delete all contents of services based on such identity upon instruction of the Corporate User.
3.4 If you use the Services as an Authorized User of the Corporate User, you acknowledge that the Services are provided to you for the use of your enterprise or entity as a working tool rather than for your personal use as a consumer.
3.5 Regardless of the Corporate User or Authorized User, these Terms shall govern. When you access or use the Services on behalf of any Corporate User, you are deemed to agree and acknowledge to be governed by these Terms on behalf of such Corporate User.
4 Your Account
4.1 We provide services to you through your Feishu account. You can either register your Feishu account through the Platform or register through other software provided by Feishu Technology. You have the right to choose a combination of characters that are legitimate and in line with requirements of Feishu Technology as your account name and set your own password in compliance with security requirements. The account name and password you set up are the credentials for you to log in and use this Platform and other software and relevant services provided by Feishu Technology as a registered user.
4.2 You may also log in and use the Services by authorization of a third-party account, an internal account assigned by the Corporate User in relation to you or otherwise permitted by us. You will authorize us to obtain the public information (name, profile picture and other information authorized by you) when you are registering on a third-party platform or in an internal account of the Corporate User for the purpose of linking the Feishu account so that you can log in directly and use Feishu and related services.
4.3 You understand and agree that, in addition to your login and use of this software, you may use your Feishu account to log in and use other software and services provided by Feishu Technology, its affiliates and controlled companies. During such process, the other software and services you log in will obtain your information based on your authorization. You will be bound by the user agreements and other terms and conditions of the actual provider of other software and services when using Feishu account to log in and use the such software and services.
4.4 After the Corporate User acquires the rights to use the Services and the Feishu account through Feishu Technology’s designated way and channel of subscription, Feishu Technology will allocate corresponding administrator account for the Corporate User. Upon written approval of the Corporate User, you may use such administrator account. By using such administrator account, the Corporate User may, upon approval of Feishu Technology, upload and manage the contact list of its Authorized Users and invite members of Corporate User to join the corresponding organization group, and using the Services to satisfy functions including the user communication, collaborative work and adjustment of internal structure. The Corporate User and the administrator authorized by such Corporate User shall fully disclose and explain to the corresponding Authorized Users (including without limitation, that the Corporate User will provide the personal information of the Authorized User to Feishu Technology) and obtain explicit consent from all Authorized Users before importing the contact list of Authorized Users and implementing the abovementioned functions.
4.5 In any of the following cases: you register account on your own behalf, or you log in through authorization of your third-party platform account, or you use and link internal account assigned by the Corporate User, or the Corporate User import information of Authorized Users through its administrator account, you shall submit true, accurate and complete identification and other related information which shall reflect your up-to-date situation. You acknowledge and undertake that your user ID, profile picture, personal introduction and other information submitted for use of the Services and any other information provided to us shall not contain any illegal or harmful information. Users are prohibited to use other’s information without the permission of such person (including but not limited to use of others’ name, account, trade name, profile picture and other information that may cause confusion), nor maliciously register Feishu account (including but not limited to frequent registration and bulk registration, etc.). You must comply with the relevant laws and regulations at any time when you use your account and shall not conduct any activities that may violate national interests, infringe other citizens’ legitimate interests or harm social morality. Feishu Technology shall have the right to examine your account information and Feishu Technology shall have the right to reject, block, or delete the account information that is not in compliance with these Terms.
4.6 You understand and agree that the ownership and related interests of Feishu account belongs to Feishu Technology and you shall only have the right to use such Feishu account upon first log in. Your account shall be limited to your personal use and, without Feishu Technology’s written approval, giving, borrowing, renting, transfer and sale of this account in any manner or otherwise licensing others to use this account in any forms shall be prohibited. If Feishu Technology has found or there is a reasonable cause to believe that the user of the account is not the initial registrant of such account, Feishu Technology shall have the right to suspend or terminate the services to such account and deregister this account without prior notification to you. You shall be solely responsible for all the losses arising from the wipe and loss of all the data and information (including but not limited to Authorized User’s information, Corporate User’s information and chat history, etc.) caused thereby.
4.7 You shall be responsible to keep your personal account and password secure and confidential. You shall attach great importance to the confidentiality of the account and password and you shall not disclose the account and password to any third party in any circumstances. If you know that third party uses your account without your approval or you find any security vulnerabilities, you shall immediately notify Feishu Technology. When you finish using the account, you shall log out safely. You shall be solely liable for the corresponding responsibility resulting from the theft or loss of your account or password attributable to your own reasons such as improper keeping of your account detail or password, or any force majeure event.
4.8 If you lose your account or have trouble remembering your password, you may promptly submit a complaint to recover your account or password in accordance with Feishu Technology’s provided steps of such compliant services. You understand and acknowledge that Feishu Technology only approves the retrieval of password to the complainant that is the authorized user of such account and it offers only one way of confirmation of retrieval which is based on the consistency check of the account information filed in the complaint form and the account information recorded in our system.
4.9 You fully understand and agree that you must be solely liable for all acts conducted under your account, including any content published by this account and any consequences resulted therefrom. You shall use your own judgement to deal with the contents to which you may have access when using the Services and assume all risks that may arise from your use of those contents, including the risks arising from your reliance on the correctness, completeness, or practicability of those contents. Feishu Technology is unable to and will not assume any liability for any loss or damage to you caused by the foregoing risks.
4.10 After you have registered, logged in your Feishu account and conducted proper and necessary authentication, you can browse and modify your submitted personal identity information at any time if you are an individual user; if you are an Authorized User of a Corporate User, you need to modify your submitted personal identity information through the administrator of your organization. You understand and agree that you may not be able to modify the initial registration information and other authentication information provided at the time of registration for security and authentication reasons (e.g. account or password retrieval complaint services etc). If you are an individual user, you can also apply to cancel your account. Feishu Technology will assist you to cancel your account after completion of proper and necessary authentication of personal identity, security status, device information, complaints of infringement, etc., and delete all information related to your account according to your request, unless otherwise provided by laws and regulations; if you are an Authorized User of a Corporate User, such account is part of the working tool of such Corporate User and you need to delete your account through the administrator of your organization. Feishu Technology has no authorization to conduct any deletion or removal of such information. If you cancel or delete the account, we will delete or anonymize all contents and information of such account. Therefore, you must make back-up copies if you would like to retain such information before the cancellation or deletion of your Feishu account.
5 Your Access to and Use of Our Services
5.2 Your access to and use of the Services shall not harm the Services or the interests of Feishu Technology, including but not limited to:
6 Third-Party Application
6.2 You understand and agree that we may change the policies on our Services and third-party applications, and such change may have an effect on the third-party services (such as the third-party services are unable to continue to service on the Platform, or the service functions of the third-party applications are restricted). Feishu Technology will not assume liability for such changes unless otherwise stipulated in laws and regulations.
7 Intellectual Property Rights
7.1 The intellectual property rights of your trademarks, patents and creative works are owned by you, and we will not claim ownership of any of the aforesaid intellectual property rights. You agree that, for Corporate User, we may use the name, trade name, trademark and other information as well as logo of Corporate User on our website, our organized events or other promotional activities to advertise the Services.
7.2 We respect intellectual property rights and ask you to do the same. As a precondition of your access to and use of the Services, you agree not to infringe any intellectual property rights in the process of your use of the Services (for example, uploading or sharing copyrighted material of others without consent). If you infringe any intellectual property rights in the process of your use of the Services, or you are claimed by any third parties of infringing intellectual property rights, we have the right, with or without prior notice to you, at any time and in our sole discretion to delete or block the corresponding contents and to block the access to and/or terminate the accounts of the relevant user.
8.1.1 As between you and Feishu Technology, the ownership, intellectual property rights and other relevant rights of the content of the Services (except for User Content (as defined below)), including the text, software, logos, patents, trademarks, service marks, copyrights, appearance, sound, pictures and all relevant contents (collectively referred to as “Feishu Technology Content”), is either owned by or licensed to Feishu Technology. For Feishu Technology Content, you shall use it as permitted under these Terms and through the provided functionalities of the Services.
8.1.2 Use of Feishu Technology Content or any other materials from the Services for any other purpose not expressly permitted by these Terms is strictly prohibited. You shall not use, copy, reproduce, transmit, broadcast, display, sell, license, or use in any other manner not expressly permitted herein any Feishu Technology Content for any purpose whatsoever without our or our licensors’ prior written consent. We and our licensors reserve all rights not expressly granted to you.
8.1.3 You acknowledge and agree that when you view content provided by others on the Services (including any User Content), it is at your own risk. You agree not to use, copy, reproduce, transmit, broadcast, display, sell, license or exploit in any other manner not expressly permitted herein such content for any purpose without the express consent of the person who owns the rights to such User Content.
8.1.4 The Services may contain links allow you to directly access other online services and resources which may be provided by third parties. We are unable to control your use of such third-party services or resources. Unless it is otherwise agreed in these Terms, your use of the services or resources of a third party shall be bound by the agreement executed by and between you and relevant third party and we may assume no liability for your use of the services or resources of any third party. The existence of such links shall not be interpreted as an approval by us of the legality or safety of those third-party services or resources.
8.1.5 We may send or display advertisements or other information (including commercial or non-commercial information) during your access to or use of the Services. We may operate advertising business pursuant to applicable laws and regulations, and you shall carefully evaluate the authenticity and reliability of such advertisement and other information.
8.2 Your User Content
8.2.1 Users may be permitted to upload, post, submit, or send messages, chats, documents, calendar information, communications or any other content (“User Content”) to or through the Services. Users may also overlay or add graphics, stickers, emojis and other elements provided by Feishu Technology (“Feishu Technology Elements”) onto User Content and transmit User Content through the Services. Unless otherwise expressly required by laws and regulations, we will not review the User Content (including those containing Feishu Technology Elements). Feishu Technology does not endorse any User Content submitted to or sent through the Services by any user or other licensor, or any opinion, recommendation, or advice expressed therein.
8.2.3 We do not claim any ownership rights in your User Content. If you use the Services as an Authorized User of a Corporate User, please note that we provide Corporate User with options such as controlling, restricting, managing the use of your User Content. For example, a Corporate User may enable or disable an Authorized User’s access to the Services, enable or disable third-party application and integrations, manage permissions, retention and export settings, and many other choices. These decisions and instructions may result in the access, use, disclosure, modification, restriction for use, or deletion of certain or all User Content. If you are on behalf of a Corporate User, you acknowledge that such Corporate User will make full explanation to its Authorized Users in advance regarding such situation and obtain the explicit consent from the Authorized Users.
8.2.4 The Services are not storage services and we cannot and do not provide back-up copies of your User Content or any other content which other users upload, transmit or provide to or through the Services. Note that other users may continue to use and allow other persons to use your User Content independently, even after such User Content has been deleted from the Services (for example, if the user has created copies of your User Content and stored such User Content on their own accounts).
8.2.5 When you upload, transmit or provide the User Content through the Services or communicate with other users of the Services, you must comply with the requirements set out in “Your Access to and Use of Our Services” section. You warrant that any such User Content that you upload, transmit or provide through the Services is in compliance with the foregoing requirements and does not violate any applicable laws and regulations or other relevant rules. You shall be solely liable for your User Content and all consequences incurred by the User Content posted, submitted or sent by you through or to the Services. We have the right to remove any User Content (including message or posting you publish on this Platform) without prior notice if, in our opinion, your User Content does not comply with these Terms.
8.2.7 When you upload, transmit or submit User Content through the Services, you are deemed to acknowledge that: you have the ownership of such User Content, or you have been permitted or authorized by the owner of such User Content to upload, transmit or submit it to the Services. If we are aware of any infringement materials contained in User Content or any third party claim the infringement contained therein, we are entitled to take reasonable measures such as deleting or blocking. It is Feishu Technology’s policy, in appropriate circumstances and at its discretion, to disable or terminate Feishu account that infringes others legitimate interests.
8.2.8 You acknowledge that we have no obligation to pre-screen, monitor, review or edit any content written or published by you and other users (including User Content) on the Platform. You further understand and acknowledge that you may be exposed to other content through the use of the Services (including User Content) that is offensive, indecent or objectionable, and you can contact us to report such content. You agree to waive any legal remedy that you have or may have against Feishu Technology.
8.2.9 If you wish to complain about information and materials uploaded by other users, please contact us at email@example.com.
9 Users’ Personal Information Protection
9.1 Feishu Technology endeavors to protect your personal information (i.e. information could, independently or collectively with other information, identify the identification of users), and protecting Users’ personal information is one of Feishu Technology’s fundamental principles. In the process of your access to and use of the software and the Services, you may need to provide your personal information (including but not limited to name, phone number, email address, device information) in order to facilitate Feishu Technology to provide the corresponding technical support and services for you. For the purpose of providing better services, we may share your information with our affiliates (including ByteDance Ltd, Beijing ByteDance Technology Co., Ltd and Beijing ByteDance Network Technology Co., Ltd, etc.), and we undertake our sharing of such information are for the purpose of providing you with better Service only and will not go beyond the foregoing scope. We will use encryption technology, anonymization and other technical measures that are compatible with the Services and other security measures to protect your personal information.
10 Breach and Indemnity
10.1 In case you breaches these Terms and/or other agreements and terms that you shall comply with, we shall have the right to independently judge according to the circumstance and to adopt measures without prior notice to you, including without restricting, suspending or terminating your use of part or all of the functions of the Services, or blocking or deleting the User Content uploaded, transmitted or provided by you. You shall be solely responsible for any losses incurred thereby.
10.2 You shall be solely responsible for any third-party complaint, litigation or claim arising from your breach of these Terms and other terms that you shall comply with.
10.3 To the maximum extent permitted by applicable law, you agree to fully indemnify, according to these Terms or relevant laws and regulations, Feishu Technology, its owners, operators, affiliates, licensors, licensees and any other parties whose rights and interests are damaged resulting from or in connection with your breach of these Terms and/or other terms you shall comply with in the process of your use of this services. The indemnity shall include without limitation such compensation paid by Feishu Technology and relevant parties to any third party, penalties imposed by state authorities, etc.
11 Limitation of Liability
11.1 Nothing in these Terms shall exempt or limit our liability which may not be lawfully exempted or limited pursuant to laws and regulations, including our legal obligations to customers, liability of compensation for personal injury or death resulting from our negligence or the negligence of our employees, agents or subcontractors, and corresponding liability due to fraudulent acts or fraudulent misrepresentation.
11.2 Subject to the foregoing, we shall not assume any liability to you for the following situations:
11.3 We will make every effort to keep the safety and stability of the Services, however, you understand that Feishu Technology is not able to foresee or prevent all technical risks and other risks, including but not limited to service interruption, unavailability for normal use and other similar situation caused by force majeure, virus, trojans, hacking, system instability, defects of third-party services, third-party websites and other reasons. You need to configure your devices, network, programs and other settings to access and use the Services. You shall use your own virus protection software for your devices.
11.4 Our liability of any indemnification for losses shall be limited to the amount paid by you or your corresponding Corporate User to Feishu Technology within the last 12 months.
11.5 These limitations on our liability to you shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
11.6 For any content and other communication data you store, transmit, provide, post or transfer in the process of your use of the Services, we will use our efforts to recover in case of any deletion, failure to store, crash or destroy to the forgoing content due to our reasons. You understand and agree that the above limitation on our liability shall apply for your relevant losses if we fail to avoid such losses after using reasonable efforts to recover the damages.
12 Data Usage and Emergency Services
12.1 Using the Services on mobile applications may use some of your data allowance available on the data plan to which you have subscribed with your mobile network operator. International usage may lead to significantly higher costs than regular usage. You shall understand such situation, and you are solely responsible for paying for any possible mobile charges (including messages or data) levied by your mobile network operator. If you are uncertain of such fees, you shall consult your service provider before using the Services.
12.2 The Services do not provide access to emergency services such as police, fire departments, or hospitals, or otherwise connect to public safety answering points. You shall be sure you can contact your emergency services providers through your mobile, fixed-line telephone, or other devices.
13.1 Entire Agreement. These Terms, other applicable terms referred herein and any other applicable terms that we will notify you in a reasonable manner constitute the whole legal agreements between you and Feishu Technology and govern the service relationship between you and us. If there are any amendments, updates or supplements in the foregoing terms, the prior version replaced thereby will be invalidated automatically upon the effectiveness of such changes, updates or amendments.
13.2 Provisions on Use by Minors. If you are a minor under the age of 18, you may use this Service only after you have carefully read these Terms under the guardianship and guidance of, and with the consent of your guardian. We attach great importance to the protection of minors’ personal information. Inserting personal information, a minor shall strengthen the consciousness of personal protection and act prudently and shall properly use this Service under the guidance of such minor’s guardian.
13.2.1 A minor user understands that you and your guardian shall bear all potential legal liabilities arising from your violation or breach of laws, regulations, or the provisions of these Terms according to legal provisions.
13.2.2 Special prompts for minor users: A minor shall, under the supervision and guide of his/her guardian, properly learn about and use the internet within a reasonable scope, avoid indulging in the virtual cyberspace and form a good surfing habit. A minor user must comply with the National Internet Civilization Convention for Teenagers as follows：
(1) To be good at online learning and not to browse bad information;
(2) To communicate honestly and friendly and not to insult or cheat others;
(3) To improve self-protection awareness and not to date a net friend at random;
(4) To safeguard the network security and not to break the network order; and
(5) To be beneficial to physical and mental health and not to indulge in the Internet.
13.2.3 In order to better protect the minors’ privacy rights and interests, we remind Users to prudently post the content containing materials concerning minors and the post thereof shall be deemed as User’s consent that minors’ information, portrait, voices and so forth may be displayed by this software and the Services and you permit us to use and process the contents related to the minor according to these Terms.
13.3 No Waiver and Severability. Our failure to temporarily insist upon or enforce any provision of these Terms shall not be construed as a waiver of any provision or right. If any provision of these Terms are ruled invalid, such provision will be deemed to be removed from these Terms without affecting the validity of other provisions of these Terms.
13.4 Assignment. You may not assign any of your rights or delegate your obligations under these Terms, without the prior written consent of us. For the purpose of operating the Services, we may assign these Terms in their entirety (including other terms you shall comply with in connection with the Services), to an affiliate. Where there is a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets, we may assign these Terms (including other terms you shall comply with in connection with the Services) to a third party. You acknowledge that we are not required to obtain your consent under the foregoing circumstances, however we will notify you in a reasonable manner.
13.5 Disputes Resolution and Governing Law. The interpretation, application and disputes resolution of these Terms shall be governed by PRC laws (of the mainland). These Terms are executed in Haidian District, Beijing, and any disputes arising from these Terms shall be governed by the competent People’s court in Haidian District, Beijing.
13.6 Language. There may be multilingual versions of these Terms. If there is any inconsistency or conflict among the different language version of the Terms, the Chinese version shall prevail.
13.7 Contact Us. Should you have any questions, please contact us at firstname.lastname@example.org.