If you sent a message by mistake, you may choose to recall it. The original message will be replaced with a note indicating that the message has been recalled.

Who can use this feature

•A message sender can recall their own messages within 24 hours.

•A group administrator can recall messages sent by other group members at any time.

•When group administrators recall their own messages, they still need to follow the 24-hour limit.

Message sender recalls a message

Desktop

1. Move your mouse over the message you want to recall.

2. Click ··· and the toolbar will appear.

3. Select Recall from the menu and the message will be recalled (if the message was sent more than 24 hours ago, you'll receive an error alert).

4. After it's recalled, the original message will be replaced by a note that reads: This message was recalled.

Mobile

1. Press and hold the message you'd like to recall to reveal the action menu.

2. Select Recall in the menu and a pop-up window will appear.

3. Select Confirm in the pop-up window and the message will be recalled (if the message was more than 24 hours ago, you'll receive an error alert).

4. After it's recalled, the original message will be replaced by a note that reads: This message was recalled.

A Group Admin recalls a message

Desktop

1. Move your mouse over the message you want to recall.

2. Click ··· and the toolbar will appear.

3. Hover over More on the menu and reveal the Recall button.

4. Select Recall from the menu and the message will be recalled (if the message was sent over 24 hours before, you will receive an error alert).

5. After it's recalled, the original message will be replaced by a note that reads: This message was recalled by the Admin @ <name of the admin>.

Mobile app

1. Press and hold the message you'd like to recall, and the action menu will appear.

2. Select Recall from the menu and a pop-up window will appear.

3. Select Confirm in the pop-up window and the message will be recalled (if the message was more than 24 hours ago, you'll receive an error alert).

4. After it's recalled, the original message will be replaced by a note that reads: This message has been recalled by the Admin @ <name of the admin>.

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