I. Intro

When communicating with other people on Feishu, you may encounter urgent situations where you need someone to read your messages as soon as possible. The Buzz feature allows you to send a notification via an in-app alert, SMS message, or phone call to remind the recipient to read your message.

Note: In the US and Singapore, users cannot be contacted by phone. In Singapore, phone numbers are protected under local data protection regulations, and therefore Buzz messages cannot be sent by SMS message or phone call.

II. Steps

Use the Buzz feature

On the chat interface, you can use the Buzz feature to send urgent notifications for messages which haven't been read. Hover your mouse over the message you'd like to make urgent. Click the ... icon to the right of the message and select Buzz. Then select the person you'd like to Buzz and choose how you'd like to deliver the message. Click Send Buzz to deliver the Buzz message.

View buzzed messages

Buzzed messages are marked with a red icon in the chat interface. When the user reads the buzzed message, it will be marked as read.

Buzzed messages can be sent in three ways:

In-app alert

A red urgent icon will be displayed on the right of the interface. When the user clicks the icon, the buzzed message will be displayed in a pop-up window.

SMS alert

In addition to receiving an in-app alert, the buzzed user will also receive an SMS message.

Phone call alert

In addition to receiving an in-app alert, the buzzed user will also receive a phone call with the following automated message: "XX has sent you an urgent message. To access the message, open the Feishu app."

III. FAQs

Why can't I buzz messages sent by other users?

The Buzz feature is currently only available for messages which you send yourself.

How will the recipient be notified when I buzz a message?

Select ... next to the message you want to buzz and click Buzz. You can choose from three Buzz options: in-app, in-app & SMS, and in-app & phone call. The user will be notified via the selected method.

Is there a fee for buzz notifications sent by SMS/phone call?

	Basic		Business			Enterprise			Note
	Free (Before verified)	Free （Verified organizations）	Standard	Pro	Premium	Standard	Pro	Premium	X = members in your organization
SMS/phone call buzz times (times/month)	0	50	50 + 10 * X	50 + 10 * X	50 + 10 * X	5000 + 10 * X	5000 + 10 * X	5000 + 10 * X	X = members in your organization