I. Intro 

When you move a chat to Collapsed Chats, notifications for that chat are muted, and only the message count is displayed. 

Note: If someone @mentions or buzzes you, you will still receive a notification.

II. Steps 

Move a chat to Collapsed Chats 

Method 1: Click the ··· More icon in the upper-right corner > Settings. Select Mute notifications and Move to collapsed chats. 

Method 2: Right-click the chat and select Mute notifications.

If you have added the Muted filter, click the Muted filter, right-click the chat, and select Move to Collapsed Chats.

If you have not added the Muted filter, click the Chats filter, right-click the chat, and select Move to Collapsed Chats.

View a chat in Collapsed Chats 

If you have added the Muted filter, you can find Collapsed Chats in the Muted filter. Click Collapsed Chats to view chats stored there.

If you have not added the Muted filter, you can find Collapsed Chats in the Chats filter. Click Collapsed Chats to view chats stored there.

Remove a chat from Collapsed Chats 

Method 1: Click the ··· More icon in the upper-right corner > Settings and select Move to collapsed chats. The chat will then be moved back to the Chats list, but notifications will still be muted. 

Method 2: In the Chats list, open Collapsed Chats, right-click the chat and select Remove from Collapsed Chats. The chat will then be moved back to the Chats list, but notifications will still be muted. 

Note:

After you move a chat out of Collapsed Chats, the chat will remain muted. To unmute the chat, right-click the chat and select Unmute.

If you have added the Muted filter, after you move a chat out of Collapsed Chats, you can find it in the Muted filter. If you unmute the chat, the chat will move to the Chats list.

If you have not added the Muted filter, after you move a chat out of Collapsed Chats, you can find it in the Chats list.

III. FAQs 