I. Intro 

Notice: The Favorites feature has been integrated into the Flag feature. From now on, you can use Flag to save messages that are important to you. The messages you previously added to Favorites will be moved to the Flagged messages. For more information, see Flag chats and messages.  

You can mark messages as favorites. When you mark a message as a favorite, it's saved in Favorites. This lets you access the message later without having to search for it. 

II. Steps 

Add to Favorites 

Hover over the message.

Click the ··· More icon that appears and select Favorite.

View Favorites 

Click More in the left navigation bar and select Favorites. 

Note: You can usually find Favorites in the More section of the navigation bar. If you can't locate it, an administrator in your organization may have adjusted how your navigation bar is configured. You can contact an administrator to confirm this. 

Remove from Favorites 

Click More in the left navigation bar and select Favorites.

Hover over the message and then click the Remove icon that appears.

III. FAQs