Notifications delayed or unstable

If there is always a delay in your device when receiving new message notifications, you can try clicking on your profile photo > Settings > Notifications > Notification Troubleshooting to check what the problem might be.

If you still aren't able to recieve new message notifications in time, it could be because your device has been shutdown, disconnected, or has been experiencing weak network for a long time, or your device has automatically stopped Feishu from running in the background. Under these circumstances, you may not be able to receive your new message notifications in time due to unstable channels, slot restrictions and other reasons. Please contact support for help.

No notifications at all

If you can't receive new message notifications at all, you can try clicking on your profile photo > Settings > Notifications > Notification Troubleshooting to check what the problem might be, and make adjustments accordingly.

The steps vary for different devices. To access our device-specific guides, Please select your device from the following:

Huawei

OPPO

Vivo

Xiaomi

Smartisan

Meizu

Samsung

Note: If your Feishu app was not obtained from the official website, but from an independent packaged channel customized by the organization, you might also not receive new message notifications. In this case, please reach out to your administrators to reconfigure the app's related parameters. If that still doesn't solve the problem, please contact support.

I. Huawei

Note: Please make sure your Huawei HMS core is updated to version 2.6.1 and above, or your EMUI is updated to version 4.1 and above.

Turn on system notification permissions

1.Open Settings

2.Tap Notifications

3.Enable Wake screen under More notification settings, and set Notification method to Icons.

4.Go back to the Notifications page and find Feishu, and make sure it's set to Allow notifications.

Note: You can check the settings for each type of notification under Allow notifications, including Gentle notifications, Lock screen notifications, Banners and so on.

App management

1.Open Settings > Apps & services

2.Tap App launch

3.Find Feishu, and make sure that Manage automatically is turned off

4.Under Feishu, Turn on Auto-launch, Secondary launch, and Run in background

Turn off power saving mode

1.Open Settings

2.Tap Battery

3.Make sure that Power Saving mode and Ultra Power Saving mode are turned off

Turn off Do Not Disturb

1.Open Settings

2.Tap Sounds & vibration

3.Tap Do Not Disturb

4.Make sure that Do Not Disturb is turned off

Smart Data Saver management

1. Open the Optimizer app

2.Tap on Data usage > Smart Data Saver

3.Make sure Feishu is enabled under EXEMPTIONS