I. Problem description

In this article, you will learn how to troubleshoot message delays or missing notifications on Android devices.

II. Solution

Notice: The third-party product information mentioned in this article is provided for reference purposes only. The actual information may vary due to product updates. For accurate and up-to-date information, please refer to the specific product in question.

Unstable or delayed notifications 

If you are experiencing a delay in receiving new message notifications, it could be because your device is switched off, disconnected, or has a poor network connection. Your device may also have automatically stopped Feishu from running in the background. If this is the case, you can try the following steps:

Tap your profile photo and go to Settings > Notifications > Notification problems.

Switch on Status bar notifications.

Tap Go to settings next to Turn off battery optimization to turn off battery optimization.

Tap Go to settings next to Background permissions to enable background permissions for Feishu.

No notifications 

If you can't receive new message notifications, tap your profile photo > Settings > Notifications > Notification Troubleshooting to check what the problem might be. 

If you didn't download Feishu from the official Feishu website, you may encounter issues with receiving new message notifications. If this is the case, contact your administrator to reconfigure the app's settings. If the problem persists, please contact Support.

Note: For a better notification experience, it is suggested that you upgrade Feishu to the latest version.

Steps for different Android devices

Note: 
The third-party product information mentioned in the text is provided for reference purposes only. The actual details may vary due to product updates. For accurate and up-to-date information, please refer to the specific product in question.
Due to the lack of access to Google Play services on some Android devices, you might not receive new message notifications. To verify whether your device is compatible with Google Play services, we recommend visiting the official website of the device brand or the Google Play supported devices page for further information. 

The steps vary for different devices. To access our device-specific guides, select your device from the following: 

Huawei

OPPO

Vivo

Xiaomi

Smartisan

Meizu

Samsung

Note: If the problem cannot be solved on your device using the methods below, contact Support.

I. Huawei 

Note: Make sure your Huawei HMS core is updated to version 2.6.1 or above, or your EMUI is updated to version 4.1 or above. 

Turn on notification permissions 

Open Settings.

Tap Notifications.

Enable Wake screen under More notification settings, and set Notification method to Icons.

Go back to the Notifications page and find Feishu, and make sure Allow notifications is turned on.

Note: You can check the settings for each type of notification under Allow notifications.

App management 

Open Settings > Apps & services.

Tap App launch.

Find Feishu, and make sure that Manage automatically is turned off.

Under Feishu, turn on Auto-launch, Secondary launch, and Run in background.

Turn off Power Saving Mode 

Open Settings.

Tap Battery.

Make sure that Power Saving mode and Ultra Power Saving mode are turned off.

Turn off Do Not Disturb 

Open Settings.

Tap Sounds & vibration.

Make sure that Do Not Disturb is turned off.

Smart Data Saver management 

Open the Optimizer app.

Tap Data usage > Smart Data Saver.

Make sure Feishu is enabled under EXEMPTIONS.

II. OPPO 

Turn on system notification permissions 

Open Settings.

Tap Notifications & status bar, then Manage notifications.

Find and tap Feishu.

Make sure that Allow notifications is turned on.

App management 

Open Settings.

Go to App management.

Find and tap Startup Manager and Associated Startup Manager.

Under each of the above, find Feishu and make sure the settings are turned on.

Turn off power saving mode 

Open Settings.

Tap Battery > Power saving mode.

Make sure that Power saving mode and Turn off automatically are both turned off.

Turn off Do Not Disturb 

Open Settings.

Tap Do Not Disturb.

Make sure that Enable now is turned off.

Note: If you still can't receive new message notifications after following the instructions above, OPPO may have set a limit control over Feishu notifications. Feishu and your other apps share the same OPPO notification channel, so if the number of notifications reaches the limit set, Feishu will no longer be able to send you new notifications. 

III. Vivo 

Turn on notification permissions 

Open Settings.

Tap Status bar & notifications, and tap Manage notifications.

Find and tap Feishu.

Make sure that Allow notifications is turned on.

Turn off power-saving mode 

Open Settings.

Tap Battery.

Make sure that Ultra battery saver is deselected.

Turn off Do Not Disturb 

Open Settings.

Tap Do Not Disturb.

Make sure that Manually enable and Timed enable are both turned off.

IV. Xiaomi 

Turn on system notification permissions 

Open Settings.

Go to Notifications & Control center > App notifications.

Make sure that Feishu is turned on.

App management 

Open Settings.

Tap Apps.

Go to Permissions > Autostart.

Make sure that Feishu is turned on.

Turn off Battery saver 

Open Settings.

Go to Battery.

Make sure that Ultra battery saver is turned off.

Turn off Do not disturb 

Open Settings.

Go to Sound & Touch.

Make sure that Silent mode and Do not disturb are turned off.

V. Smartisan 

Turn on notification permissions 

Open Settings.

Go to Notification Center.

Make sure that Feishu is turned on.

App management 

Open Settings.

Go to Applications.

Tap Feishu, and tap Permissions Manager.

Make sure that Auto startup of App and Allow Third-party Apps to Launch are both turned on.

Turn off Do Not Disturb 

Open Settings.

Go to Do Not Disturb.

Make sure that Do Not Disturb is turned off.

VI. Meizu 

Turn on system notifications 

Open Settings.

Go to Notifications & status bar and tap Notification management.

Tap Feishu.

Make sure that Allow notifications is turned on.

App management 

Open Settings.

Go to App management.

Find and tap Feishu.

Tap Permission management.

Go to Background management, and make sure that Allow background running is selected.

Turn off Low power mode 

Open Settings.

Tap Battery.

Make sure that Low power mode and Super saving mode are both turned off.

Turn off Do Not Disturb 

Open Settings.

Go to Do Not Disturb.

Make sure that Enable now is turned off

Turn off message storage 

Note: If your Meizu phone's software version is Android 7.2, you will also need to turn off message storage. 

Open Settings.

Tap Notifications & status bar.

Go to Notification management and tap Feishu.

Go to Store notifications, and make sure Don't store any is selected.

VII. Samsung 

Turn on system notification permissions 

Open Settings.

Tap Applications.

Find and tap Feishu.

Find Notifications, and make sure that Show notifications is turned on.

Turn off Power saving mode 

Open Settings.

Go to General.

Tap Battery > Power saving mode, and make sure that Power saving mode is turned off.

Turn off Do not disturb 

Open Settings.

Go to Notifications.

Go to Do not disturb, and make sure it is turned off.

App launch management 

Open Smart Manager.

Select Utilities in the lower-right corner.

Tap App management.

Find Feishu under Auto run apps and make sure it's enabled.

If the problem cannot be solved by the above methods on your device, contact Support.