I. Intro

With Salesforce Connector, you can check your Salesforce records in Feishu and share the records with your team.

About Salesforce

Salesforce is the leading cloud CRM tool used by more than 150,000 companies around the world. For more information, please visit the Salesforce official website.

About Salesforce Connector

Salesforce Connector grants you instant access to your business workflows by connecting Feishu and Salesforce. Salesforce Connector enables you to do the following without leaving Feishu:

•Search your Salesforce records (opportunities, leads, contact, accounts, etc.) by typing a command or using the search field;

•Click Follow to follow a record. After following, you can receive notifications related to the record in your Salesforce account;

•Share record information to chats.

You can install the Salesforce Connector app from the Feishu App Directory. In case you see an alert that Salesforce Connector hasn't been enabled or installed in your organization, contact your administrator to enable it for your tenant.

Note: To use the Salesforce Connector, you must have a Salesforce account to connect to.

II. Steps

1.Connecting with Salesforce

To get started, authorize the Salesforce Connector to access your Salesforce account.

Search Salesforce Connector in Feishu to have a chat with the bot.

Click Connect with Salesforce in the welcome message to open the account authorization page in the sidebar.

Note: You can also type @Salesforce Connector in the chat, and click Connect with Salesforce in the message card to enter the authorization page.

Additionally, you can click the "+" menu in the chat and select Salesforce Connector to enter the authorization page.

Click Authorize, enter your Salesforce username and password, and grant access to Salesforce Connector. You'll receive a message from the Salesforce Connector once it is successfully set up.

2.Viewing and searching records

Type @Salesforce Connector in the chat and click Search in the message card. Switch between the tabs to view the record lists of your Opportunities, Leads, Accounts and Contacts in Salesforce. You can also use the search field to search for records.

You can view and search records by clicking the "+" menu in the chat and selecting Salesforce Connector too.

Additionally, you can search records via the search <keyword> command. For example, send @Salesforce Connector search "edge" in chat.

Use the buttons in the returned message to filter search results by record types.

3.Sharing and following

Under each record, select Share to send the information to your Feishu contacts or groups.

You can also select Follow to follow the records. Once the records you are following are updated, you'll get notified in your Salesforce feed.

4.Getting support

The Info sidebar also provides the following features:

•To navigate to this article, select View help docs.

•To seek further help from the Feishu Assistant, select Get help.

•To disconnect your Salesforce account, select Disconnect.

5.Disconnecting your account

Select disconnect to disconnect your Salesforce account.

III. FAQs

Can I add the Salesforce Connector bot to group chats?

Yes. Open a group chat, click Settings - BOTs - Add Bots and select the Salesforce Connector bot to add it to your group. The function and commands are the same as used in a private chat.

Can standard members (non-administrative users) sign in to Salesforce via Salesforce Connector?

Yes, they can sign in to their Salesforce account and use the Salesforce Connector.