By reading this article, you can learn about Feishu's privacy policy, common data privacy issues, and data privacy rights.

Privacy Policy

In order to improve our services, Feishu will regularly update the terms adhering to the relevant data protection laws and regulations. Hence please always check for the latest update via Privacy Policy and Customer Terms of Service.

Who owns the data in Feishu?

The Subscriber or Company owns and controls all their respective data submitted into Feishu. Feishu only handles the backend process of the data on behalf of the Subscriber or Company.

How to review and update your personal information?

Company administrators can review name, phone numbers, departments, and account statuses on behalf of their users via the Feishu Admin - Contacts - User and Department page.

Company administratos can select users and click Details via Feishu Admin - Contacts - User and Department to review and update their personal information, including contact information (name, gender, user ID, email, country, region, etc.) and job information (department, direct reporting manager, seat number, employee type, etc.).

If a user wants to modify their own personal information, please contact your company administrators.

How to limit users' access to others' personal information?

Company administrators can set access permission of all users via Feishu Admin - Contacts - Contacts Settings - Contacts Accessibility page, selecting the visible range for All Users (e.g. within the company, within the department, etc.), or to set privileged user(s) as exception.

Company administrators can manage the access permission of users' phone number detail via Feishu Admin - Contacts - Contacts Settings - Phone Number Accessibility.

Company administrators can set which type of user information can be displayed in contacts via Feishu Admin - Contacts - Contacts Settings - Contacts Information Settings. Field types that aren't added to contacts will not be shown publicly with the Company.

How to delete personal information?

Delete company account

Only the founder or administrator can delete the created company account, and this option can be found at the bottom of Company Info page in Feishu Admin.

Note: If you have purchased Enterprise Edition and want to disband your company, you need to contact us or send an email to contact@feishu.cn to apply for the deletion of the company account. Feishu Team will respond to the request as soon as possible.

Deactivate User Account

Company administrators can select users to be deactivated via Feishu Admin - Contacts - User and Department, and select Deactivate account. Once this function is selected, deactivated users can no longer access any Feishu function.

Deactivated uses status won't be visible within the company; other user can still send messages, invitation schedules and share files to deactivated users.

Deactivated user accounts can only be restored by the company administrators, Feishu preserves the data of the deactivated users until the company administrators select Set as Resigned, whereby the respective user data is deleted.

If a user wants to disable their own account, please contact your company's assigned administrator.

Set as Resigned

Company administrators can select user accounts to be deleted permanently via Feishu Admin - Contacts - User and Department, selecting Set as Resigned.

Gentle reminder: Once this function is selected, the data of the respective user account will be permanently deleted, including the respective user's data. Before selecting this operation, the administrator can transfer user files (including unshared personal documents) and future schedules created by the respective user to other users.

Once this function is activated, the respective user account will no longer access any Feishu functions and cannot be recovered.

If a user wants to delete their personal information, please contact your company's assigned administrator.

How to export personal information?

Company administrators can send an email to contact@feishu.cn to export users accounts' personal information. The Feishu Team will respond to the request as soon as possible.