By reading this article, you can learn about Feishu's privacy policy, answers to common data privacy issues, and the process to understand your data privacy rights.

Privacy Policy

Feishu will regularly update the terms adhering to the relevant data protection laws and regulations, in order to improve our services, hence please always check for the latest update via Privacy Policy and Customer Terms of Service. You can learn how Feishu protects your data by visiting Security and Compliance.

Who owns the data in Feishu?

The Subscriber/ Company owns and controls all their respective data submitted into Feishu. Feishu only handles the backend process of the data on behalf of the Subscriber/Company.

How to review and update your personal information?

Company administrator(s) can review name, phone number, department, and account status of their user(s) via the FEISHU ADMIN - Contacts - User and Department page.

The company administrator(s) can select user(s) and click Details via FEISHU ADMIN - Contacts - User and Department page to review and update their personal information, including contact information (name, gender, user ID, email, country / region, etc.) and job information (department, direct reporting manager, seat number, employee type, etc.).

If a user wants to modify his/her own personal information, please contact your company administrator(s).

How to limit users' access to others' personal information?

Company administrator(s) can set access permission of All Users via FEISHU ADMIN - Contacts - Contacts Settings - Contacts Accessibility page, select the visible range for All Users (e.g. within the company, within the department, etc.), or to set privileged user(s) as exception.

Company administrator(s) can manage the access permission of users' phone number detail via FEISHU ADMIN - Contacts - Contacts Settings - Phone Number Accessibility page. 

Company administrator(s) can set which type of user information can be displayed in contacts via FEISHU ADMIN - Contacts - Contacts Settings - Contacts Information Settings page. The field type(s) that is not added to contacts will not be shown publicly with the Company.

How to delete personal information?

Delete company account

Only the founder/administrator can delete the created company account, and this option can be found at the bottom of Company Info page in Feishu Admin.

Note: If you have purchased Enterprise Edition and want to disband your company, you need to contact us or send an email to contact@feishu.cn to apply for the deletion of the company account. Feishu Team will respond to your request the soonest.

Deactivate User Account

Company administrator(s) can select user(s) to be deactivated via FEISHU ADMIN - Contacts - User and Department page and select Deactivate account. Once this function is selected, the Deactivated user(s) cannot access any Feishu function. 

The deactivated user(s) status is not visible within the Company; other user can still send message(s), invitation schedule(s) and share file(s) to the deactivated user(s). 

Deactivated user account(s) can only be restored by the Company administrator(s), Feishu retains the data of the deactivated user(s), until the Company administrator(s) selects Set as Resigned, whereby the respective user data is deleted.

If a user wants to disable their own account, please contact your company's assigned administrator.

Set as Resigned

Company administrator(s) can select user account(s) to be deleted permanently via FEISHU ADMIN - Contacts - User and Department page and select Set as Resigned. 

Gentle reminder, once this function is selected, the data of the respective user account is permanently deleted, including the respective user's data; before selecting this operation, the administrator can transfer the document(s) (including unshared personal documents) and future schedule(s) created by the respective user to other user(s). 

Once this function is activated, the respective user account cannot access any Feishu functions and cannot be recovered.

If a user wants to delete their personal information, please contact your company's assigned administrator.

How to export personal information?

Company administrator(s) can send an email to contact@feishu.cn to apply for exporting personal information in your user account. Feishu staff will respond to your request the soonest.