The purpose of location feature is to help the company keep track of employees' locations at all times, analyze the internal epidemic risk, and make effective judgments for coronavirus outbreak prevention. We apologize for the inconvenience that the location-related issues may have caused. The article is to assist you to use Health Report with ease.

Q: On IOS, how to fix a location unavailable error on Health Report?

A:

1. Go to Settings - Feishu - Location - Allow Location Access, and make sure the location permission of Feishu has been enabled.

2. Go to Settings - Privacy - Location Services, and make sure it is turned on.

3. Locate permission of the Health Report app and ensure it has been enabled. Follow the instructions below.

4. Go to Health Report, click the menu icon in the upper right corner on the page. Make sure the location permission is turned on.

Q: On Android, how to fix a location unavailable error on Health Report?

1. Please go to Settings.

2. Turn off the Feishu location permission, and then re-open Feishu.

3. start the Health Report app, enable location tracking and confirm.

If the permission is enabled, and the app still fails to locate you, please contact the customer service.