I. Intro 

Notice: To add external contacts, your administrator must enable external communications through the Feishu Admin Console. 

You can add people outside of your organization as external contacts to communicate and collaborate with them in Feishu. You can also delete external contacts if you no longer wish to talk with them. 

Note: You can communicate with members within your organization without adding them as contacts.

Important: If you add or communicate with external users outside of your organization, any documents or information shared, including your personal information, may be shared with or accessed by such external users and processed on servers outside of the country you are located, to the extent necessary to facilitate such communication or access. In such situations, the privacy policy of the external organization will apply with respect to the processing of such personal information. Contact your organization administrator if you have any questions on the above.

II. Steps 

Add external contacts

There are three methods for adding external contacts:

Method 1: Tap your profile photo, then tap the QR code icon to the right of your name. Tap My QR Code and share your QR code with the person you wish to add.

After scanning the QR code or clicking the link, the person can follow the prompts to join Feishu and become your external contact.

Note: You can also tap the  此处是{{icon_addnew_outlined}}iconNew icon in the upper-right corner and select Scan QR Code to add external contacts by scanning their QR code.

Method 2: Tap the  此处是{{icon_addnew_outlined}}iconNew icon in the upper-right corner and select Add External Contact. Search for the person's phone number or email, and then add them. After the other party approves the request, they will appear in Contacts > External Contacts. 

Method 3: Go to Contacts and tap the Add External Contact icon in the upper-right corner. Search for the person's phone number or email, and then add them. After the other party approves the request, they will appear in Contacts > External Contacts. 

Note: If the person you're adding has a Feishu account, they must go to Settings > Privacy and turn on the options below Allow people to find me by and Allow people to add me by, so that they can receive your request. If you can't find the person, ask them to check whether these options are selected. 

Add an alias and note for your contact

You can add an alias and note for your contact. After you add an alias for your contact, it will appear in your Contacts list, on the Feishu Messenger page, on the contact's profile card, and other locations. After you add a note, it will appear when you open the contact's profile. 

In Contacts, tap the contact to open their profile. Alternatively, in Messenger, tap contact's profile photo in a chat to open their profile.

Tap Edit in the Alias and Notes field.

Enter the alias and/or note(s). You can also upload a business card or image if needed.

Tap Save for the changes to take effect.

Delete external contacts

Go to Contacts > External Contacts.

Tap the contact you would like to delete.

Tap the 此处是{{icon_more_outlined}}icon More icon in the upper-right corner of their profile page and select Delete Contact.

III. Related

Email contacts FAQs

IV. FAQs 