🌟 Intended audience: Primary administrators, administrators

I. Intro

Feishu provides functions to conceal phone numbers of internal company members from external parties and to keep specific personnel safe from unwanted calls reaching them. Administrators can flexibly control the visibility of the phone numbers of internal members on Feishu Admin.

II. Steps

1.Go to Feishu Admin, click Security > User Permissions > Profile Page Visibility, and select Phone Number Accessibility.

2.In the Hidden phone numbers list, click Add to add users, departments, user groups, and dynamic groups. To learn more, visit Set up dynamic groups.

3.Click Edit and select View Phone Number Restrictions. Then, you can configure accessibility rules based on company needs. The following 3 configurations are available:

Configuration 1: Allowing members to view each other's phone number in a department without sub-departments and between different departments

The department supervisor can view the phone numbers of subordinates at all levels, and members in a department without sub-departments can view each other's phone numbers. Members in different departments can view each other's phone numbers in the following situations:

•Members can view the phone numbers of members who buzz them in any chat.

•Members can view the phone numbers of members who send them at least one message in a private chat.

•Members can view each other's phone numbers if they have already called each other through Feishu.

Configuration 2: Allow members to view each other's phone number in a department without sub-departments but not between different departments

The department supervisor can view the phone numbers of subordinates at all levels, while members in a department without sub-departments can view each other's phone numbers. But, members in different departments cannot view each other's phone numbers.

Configuration 3: Members cannot view each other's phone number in a department without sub-departments and between different departments

The department supervisor can view the phone number of subordinates at all levels, but members in a department without sub-departments cannot view each other's phone numbers, as well as members in different departments.

Note: Users on the allow-list can view the phone numbers of all users in the company without limits (excluding members with hidden numbers).

1.After configuring phone number accessibility rules, you can set the view limit and then click Save to apply the configuration. You can also click the Permission Check Rule in the upper-right corner to see the specific effect of the configuration.

For more detailed permission control, click Specified viewing rule to set custom view rules. For more information about fully customized visibility control, visit Manage field visibility range on user's profile page.

III. FAQs

How can I hide the phone number of a specific member?

•Go to Organization > Member and Department.

•Search for the member, and open their details page.

•Click Edit and select Phone number is invisible in the Hide Phone Number area.

Now, other users will not be able to see the phone number of this member.

Note: This setting takes precedence over all other rules. It can be used for special members, such as company executives.

How can I contact an internal member if I don't have permission to call them?

In this case, there are 2 ways to quickly contact an internal company member:

Method 1: Voice Call

Tap the call button at the top of the page. If you can't access the phone number of the person you wish to contact, you can tap Voice Call to directly place a voice call to this person.

Method 2: Buzz

You can also use the buzz feature to send a message and notify the other person that you urgently need to speak with them.