Q: How can I check who has permissions of a certain document?
A: Click Share in the upper right corner of the document to see who has permissions.
Q: How can I share documents with my colleagues?
A: Click Share in the upper right corner, enter names of people or groups to share this document with, or you can directly copy the document link and send it to others.
Q: How can I find out what files are shared with me?
A: Click Shared Space in Docs, and you can view a folder with all the files shared to you.
Q: Why can't I copy the content of the document or export the document?
A: Please confirm whether you have sharing permission for this document. Hover your mouse over Share in the upper right corner to check. If you do not have the sharing permission, you need to request it to the owner of the document.
Q: Why can't I comment in some documents?
A: Please confirm whether you have comment permission for this document. Hover your mouse over Share in the upper right corner to check. If you do not have permission, you need to resquest it to the owner of the document.
Q: Why can't I edit my own documents?
A: If this happens, you can check the following two points:
1. Do you have more than one Feishu account, and do you log in with the right account with editing permissions?
2. Is this document an uploaded Word file? The uploaded file cannot be edited temporarily; to edit, you can import the local Word file as an online document. Enter Feishu Docs homepage and click New - Import Online Docs.
Q: Why can't I share a document?
A: Check whether the document can only be shared by its owner.
Q: I shared a document in a group, why group members cannot open it?
A: You need to send a document link in the Message box. Rich text links will not be shared.
Q: How can I share documents to people outside my organization?
A: First of all, make sure administrators of your organization have enabled Sharing docs outside the organization in Feishu Admin. Next, you need to set Anyone with the link can edit in Share in the upper right corner of the document.
Q: Can others find my documents by searching? Will it be unsafe?
A: As long as you don't share the document with other people, others will not be able to find your document, so your document is safe.
Q: How can I see who the owner is?
A: Click Share in the upper right corner of the document to see the owner.
💗 If you have more questions, please click on your profile photo - Contact Support to chat with a customer service agent.