Q: Why did I fail to join a group? I received a reminder that it is a company internal group and I can't join.

A: If you need to join a company internal group, you need to join the company in Feishu first. Please request the company's administrator to add you as a user in Admin - Contacts. After you are added successfully, you can log in again, switch to the company tenant and join the internal group.

Q: Why have I been automatically added to a group?

A: First, please confirm whether this group is an all-staff group or a department group. New employees will be automatically added to their all-staff and department groups by default. If not, please confirm whether you were added by other members in this group.

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