💡 Please upgrade Feishu to V5.2 or above.

I. Intro

All new personal or organization accounts can be logged in immediately once sign-up is complete. You don't need to manually activate it. If you have been added to an organization, but haven't logged in to the associated account before, you can select your organization and complete the verification and activation process when you log in to your account from the Feishu homepage, or when you're already logged in to Feishu. Once that's been completed, you can join your organization and start collaborating with other members.

II. Steps

Activate an account during login

Launch the Feishu homepage and enter your phone number or email to complete verification.

•If it's your first time signing up for Feishu with a specific phone number or email, but that phone number or email has already been added to your organization's account, then your account will be automatically activated and you can directly join your organization once you completed the verification process.

•If your phone number or email has been associated with multiple Feishu accounts already, you'll see a list of accounts once you've completed the verification process. Organizations in the list that are labeled as New are accounts you haven't activated yet. Click the organization and complete the verification process to activate your account. Once you're done, you can join your organization.

Desktop app

Mobile app

Activate an account when logged in

If you've already logged in to Feishu, and found your organization's icon grayed out and labeled as New in the navigation bar, then that means the account for that organization is unactivated. Tap/click the icon and complete the verification process to activate the account. Once you're done, you can immediately join your organization.

Desktop app

Mobile app