I. Intro

If your organization has allowed attendance correction, when you miss clocking in/out or clock in/out for the wrong time, you can submit a correction request. The attendance group owner will review the correction request. Once the request is approved, the corresponding clock-in record will be updated to normal.

Notice: Whether you can make corrections, when you can do it, how many times you can correct it, and whether you can receive notifications of missed punches are all rules set by the attendance group owner. For any questions, tap Rules in the upper-right corner of the Attendance page in the Attendance app to contact the attendance group owner.

II. Steps

You can submit a correction request in 4 ways.

Method 1: From the Attendance bot

After the administrator enables Missed Punch Notification in the Attendance admin console, you will receive a notification sent by the Attendance bot for the current or previous workday that you miss the clock-in/out. In the notification message, you can view the total number of missed clock-in/out records for the current month and request to make up for them.

In the No record notification message, tap Correct to go to the Request page.

Tap Correction, fill in the reasons for the request and other information as required, then tap Submit.

Method 2: From the Attendance app homepage

In the Feishu mobile app, do the following to open the Attendance app:

Tap Workplace > Attendance.

Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.

On the Attendance page, find the attendance record that shows an anomaly. You can tap the date in the upper-left corner to switch to other dates.

Tap Resolve > Correction Request, fill in all the required information such as reason for the correction, then tap Submit.

Method 3: From the Requests page in the Attendance app

In the Feishu mobile app, do the following to open the Attendance app:

Tap Workplace > Attendance.

Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.

Tap Requests at the bottom > Correction.

Fill in the date and other required information, then tap Submit.

Note: If you can't see the option, it might be that the administrator disabled it. You may submit correction requests through other approaches mentioned in this article.

Method 4: From the Reports page in the Attendance app

In the Feishu mobile app, do the following to open the Attendance app:

Tap Workplace > Attendance.

Tap the Search icon, enter Attendance, and tap the Attendance App from the search result.

On your Personal report page, tap a date with a red dot underneath and find the attendance record that shows an anomaly.

Tap Resolve > Correction Request, fill in all the required information such as reason for the correction, then tap Submit.

Alternatively, you can also tap a red number in the summary to open the detailed personal report, and tap Manage > Correction Request to submit a request.

III. FAQs