How to customize the left and right alignment of message bubbles?

•Desktop: Click Profile photo > Settings > General > Message alignment, and select Left or Left and right.

•Mobile: Tap Profile photo > Settings > General > Message alignment, and select Left or Left and right.

Select Left, and all messages will be arranged on the left; and select Left and right, then only the messages sent by you will be arranged on the right, and other messages will be arranged on the left.

Why are there unread messages displayed but not found?

You can check whether there are unread messages in the following three ways:

1.Double-click the chat bubble indicating the total number of unread messages, and the conversation with unread messages will be automatically positioned.

2.After switching the page to the calendar or document in the navigation bar, switch back to the chat page to see if there's any change.

3.Check whether you've been @ in the chat box.

Why will it skip to the first unread message after entering the chat? How can I modify the settings?

When you open a chat in Feishu, by default, the message is positioned to Where I left off, and the first unread message is displayed to avoid missing messages in the group. You can modify the first message displayed:

•Desktop: Click Profile photo > Settings > Efficiency > When opening a chat, start from > Where I left off or The most recent unread message.

•Mobile: Tap Profile photo > Settings > Efficiency > When opening a chat, start from > Where I left off or The most recent unread message.

Note: After change, the settings will be applied to all chats.

Why does chats or documents show the word External?

If a chat includes a member that doesn't belong to your company, the word External will be displayed in the chat. If a document is allowed to be read or edited by an external contact, the word External will be displayed.

How long can I keep my chat history for?

There is no time limit. You can keep your chat history forever.

What are the bandwidth requirements for a chat?

A bandwidth of 100 Kbps is required to send messages.