Q: Why is there no sound after I've joined a meeting?

A: Please check your mobile's or computer's sound and microphone settings. If an external speaker is connected, check whether it is compatible.

Q: Why is it automatically muted when someone enters a meeting?

A: When the number of participants exceeds 16, enter and exit chimes will be turned off for a better meeting experience. When the number of participants on a meeting exceeds 20, new participants will be muted on entry. 

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