I. What is app approval?

The access, use, and release of apps by members need to be approved by an administrator. This is to ensure that the administrator has good overall control over organization resources, protects sensitive data, and ensures data security.

Access to apps: Ordinary members request to install apps in the Feishu App Directory. Following approval, the free or trial version of the app is automatically activated.

Use of apps: Members who are not authorized to use apps installed or created by your organization must submit a request in order to use them. Following approval, they will be automatically added to the list of authorized users. Members can then search and apply to use the apps in the Feishu App Directory.

Release of custom apps: Internal staff or developers authorized by your organization can develop apps themselves, for use within your organization. When a developer releases a version, they can set the desired app permissions, app capabilities, scope of data, and availability. An administrator will then review and approve the release.

See Set up app management permissions for instructions on how to configure administrator permissions.

II. Who is responsible for approving app-related requests?

1. Approval of app access and usage requests

As an administrator, you can set up approvers in the Feishu Admin Console. You can select default approvers or custom approvers. The system will automatically match authorized administrators as approvers based on these settings. If several administrators meet the criteria, they will all be assigned as approvers and given permission to accept or reject requests. Refer to App availability and approval for more information.

Both default and specified approvers must have administrator permissions and be authorized to manage the member who submits the app release request.

Approver type	App installation request	Request to use the installed app
Default approver	Administrators with all app permissions will be prioritized, followed by administrators with Workplace permissions and primary administrators.	Administrators with permissions for the given app will be prioritized, followed by administrators with all app permissions, administrators with Workplace permissions, and primary administrators.
Custom approver	If the administrator has assigned a custom approver, all approval tasks will be assigned to the designated approver. Add custom approvers (for administrators with Workplace management permissions or primary administrators): Go to Feishu Admin > Workplace > App Management > Set Management Rules > Set Approvers to designate an administrator.

2. Approve release of custom apps

Administrators can set approval rules and approvers in the Feishu Admin Console. The system will automatically match authorized administrators as approvers based on these settings. The approval rules can be set as Complete approvals in the Admin Console or Complete approvals in Feishu Approval. Approvers can be set as the default approver or specified approver. Refer to Set custom app review rules for more information.

Both default and specified approvers must have administrator permissions and be authorized to manage the member who submits the app release request.

Set approval rules (for administrators with Workplace management permissions or primary administrators): Go to Feishu Admin > Workplace > App Management > Set Management Rules > Custom app approval rules to designate an administrator.

Approval method		Default approver	Specified approver
Complete approvals in the Admin Console		Administrators with Workplace permissions are given priority, followed by primary administrators. If several administrators meet the criteria, they will all be assigned as approvers, but only one of them needs to accept or reject requests.	All approval tasks will be assigned to designated administrators. Any of these administrators can accept or reject requests.
Complete approvals in Feishu Approval	Approvers are assigned according to the Set Approvers settings in the Admin Console.	Administrators with Workplace permissions are given priority, followed by primary administrators. If several administrators meet the criteria, the 3 most suitable administrators will be selected, but only one of them needs to accept or reject requests.	All approval tasks will be assigned to the designated administrator. If several administrators meet the criteria, the 3 most suitable administrators will be selected, but only one of them needs to accept or reject requests.
	Customize approvers in Feishu Approval	If neither the default nor specified approver set in the Admin Console is suitable, the system will select the most suitable administrator or member as the approver according to the settings in Feishu Approval.