💡 Please upgrade Feishu to V4.5 or above. The method below is available on Feishu V5.0.

I. How to sign up for a Feishu account?

On your laptop or your mobile phone, download and open Feishu. Click on Sign up now, enter your phone number to receive a verification code. Complete the verification process to get your Feishu account.

Desktop:

Mobile:

II. How to log in to your Feishu account?

Desktop

Method 1: Select Phone Number, enter your phone number and click on Next. You'll receive a 6-digit verification code. Enter the code to log in to your account. To keep your account logged in, you can select Keep me logged in for 15 days so that you can be logged in automatically on this device.

Method 2: Select Email Address, enter the email address connected to your Feishu account and click on Next. A verification code will be sent to your email. Complete the verification process to log in.

Method 3: Click on the QR code icon on the top right corner to switch to Scan QR Code page. On your Feishu mobile app, click the + icon on the top right corner and select Scan QR Code. Scan the QR code displayed on your laptop to log in.

Mobile

Log in to your Feishu mobile app using either your phone number or email address following the same procedures as Method 1 and Method 2 above. To keep your account logged in, please use the desktop app and select Keep me logged in for 15 days.

III. FAQs

What is my login account?

Your login account is either the phone number or the email address you used to sign up for your account.

How can I change the login method?

Upgrade your mobile app to the latest version. Click on your profile photo, select Settings > Account Security Center > Account Management, and change your login method. If you want to modify your contact information in your organization, please contact your company's super administrator to modify it.

How can I log out?

Desktop: Click on your profile photo and select Log Out.

Mobile: Click on your profile photo and select Settings > Log Out.

Why do I fail to log in via scanning the code?

Make sure that you are using the scan function on your Feishu mobile app. You can't log in by using other software to scan the code. Please also increase the brightness of your computer screen for a smoother process.

My phone number or email address is correct. Why can't I receive SMS or email verification code?

Please check:

•Whether you've run out of credit on your cell phone.

•Whether your inbox is full. If yes, please delete some messages or emails.

•Whether your security app on mobile has intercepted SMS. If yes, please temporarily turn off the app and request a verification code again.

•Whether your verification code email has been misjudged as spam. Please check your emails in Spam and Trash. It's recommended to add the domain @service.feishu.cn into your allowlist, so you can directly receive the verification code email sent by Feishu.

My phone number or email address has changed, so I can't receive SMS or email verification code. What should I do?

Please check Retrieve Feishu account and follow the instructions to reset your login phone number or email address. Then, you can use your new phone number or email address to receive SMS or email verification code.

How can I stay signed in?

On the login page on your desktop app, tick Keep me logged in for 15 days first before logging into your account.

What if Feishu desktop keeps crashing on Windows?

1. After troubleshooting your network connection and computer, you can refer to the following link to repair it: How to Fix Windows Installation Problems?

2. Turn off the firewall and antivirus software, and try again.

3. When you first download Feishu, a pop-up window may appear and ask you whether you trust Feishu. We recommend you to trust Feishu first before opening it.

4. Finally, check whether your system time is correct. If it is not correct, please modify it and try to open Feishu again.

What should I do if I cannot sign up for a Feishu account?

If you cannot successfully sign up for your Feishu account, you may have encountered the following problems:

1.The mobile phone number or email address used to sign up the account has been registered by another user: When this happens, you can recover the account by clicking Recover account (see How to recover my Feishu account). After the recovery is successful, you can log in to Feishu directly using the mobile phone number or email address. You can also change to another phone number or email address to sign up for a new Feishu account.

2.Failed to receive the verification code: When this happens, please check the entered mobile phone number or email address to make sure that you have entered the mobile phone number or email address accurately and completely. If you confirm what you entered is correct but still cannot receive the verification code, you can refer to the following steps to check:

•Check whether the mobile phone number can send and receive text messages normally, or if it is in arrears; if so, please pay in time.

•Check whether the mobile phone security software has enabled text message interception; if so, temporarily close the interception function and receive the verification code again.

3.Due to security issues, the current mobile phone number or email address cannot be used to sign up: When this happens, it means that the mobile phone number or email address may have a security problem and cannot be used to sign up for a Feishu account. You can change to another mobile phone number or email address to register.

What should I do if I cannot log in to my Feishu account?

If you cannot log in to your Feishu account successfully, you may have encountered the following problems:

1.Forgot password: In this case, you can reset the password by clicking Reset it now (see How to set or change password). After the resetting is successful, you can log in to the Feishu account with the new password.

2.Forget the mobile phone number or email address used when logging in: When this happens, you can recover the account by clicking Recover account (see How to recover my Feishu account). After the recovery is successful, you can log in to Feishu directly using the mobile phone number or email address.

3.Failed to receive verification code: When this happens, please check the entered mobile phone number or email address to make sure that you have entered the mobile phone number or email address accurately and completely. If you confirm what you entered is correct but still cannot receive the verification code, you can refer to the following steps to check:

•Check whether the mobile phone number can send and receive text messages normally, or if it is in arrears; if so, please pay in time.

•Check whether the mailbox is full; if so, delete some of the information.

•Check whether the mobile phone security software has enabled text message interception; if so, temporarily close the interception function and receive the verification code again.

•The verification code email may be mistaken as spam. Please look for emails from the @service.feishu.cn domain in the spam box. It is suggested that you add emails from @service.feishu.cn domain to the email allowlist in the email settings, and you can directly receive the verification code email sent by Feishu.

If you confirm what you entered is correct but still cannot receive the verification code, you can recover the account by clicking Recover account (see How to recover my Feishu account). After the recovery is successful, you can log in to Feishu directly using the mobile phone number or email address.