I. How to sign up for a Feishu account?

On your laptop or your mobile phone, download and open Feishu. Click on Sign up now, enter your phone number to receive a verification code. Complete the verification process to get your Feishu account.

Desktop:

Mobile:

II. How to log in to your Feishu account?

Desktop

Method 1: Select Phone Number, enter your phone number and click on Next. You'll receive a 6-digit verification code. Enter the code to log in to your account.

Method 2: Select Email Address, enter the email address connected to your Feishu account and click on Next. A verification code will be sent to your email. Complete the verification process to log in.

Method 3: Click on the QR code icon on the top right corner to switch to Scan QR Code page. On your Feishu mobile app, click the + icon on the top right corner and select Scan QR Code. Scan the QR code displayed on your laptop to log in.

Mobile

Log in to your Feishu mobile app using either your phone number or email address following the same procedures as Method 1 and Method 2 above.

III. FAQs

What is my login account?

Your login account is either the phone number or the email address you used to sign up for your account.

How can I change the login method?

Upgrade your mobile app to the latest version. Click on your profile photo, select Settings > Account and Security > Account Management, and change your login method. If you want to modify your contact information in your organization, please contact your company's super administrator to modify it.

How can I log out?

Desktop: Click on your profile photo and select Log Out.

Mobile: Click on your profile photo and select Settings > Log Out.

Why do I fail to log in via scanning the code?

Make sure that you are using the scan function on your Feishu mobile app. You can't log in by using other software to scan the code. Please also increase the brightness of your computer screen for a smoother process.

How can I stay signed in?

On the login page, tick Keep me logged in for 15 days first before logging into your account.

What if Feishu desktop keeps crashing on Windows?

1. After troubleshooting your network connection and computer, you can refer to the following link to repair it: How to Fix Windows Installation Problems?

2. Turn off the firewall and antivirus software, and try again.

3. When you first download Feishu, a pop-up window may appear and ask you whether you trust Feishu. We recommend you to trust Feishu first before opening it.

4. Finally, check whether your system time is correct. If it is not correct, please modify it and try to open Feishu again.