How to set up Feishu Business Mail

Function Overview

Feishu Mail is deeply integrated with Feishu Calendars, Docs and Messengers. With Feishu Mail, team members can directly manage their emails on Feishu without downloading another app, which makes it easier for teams to communicate and collaborate.

Feishu Mail uses the same edition as Feishu, and the free edition has 500GB of email storage. If needed, you can purchase extra email storage. The Enterprise edition has unlimited storage.

Procedure

1.Enter Admin, select Mail and click Service Management. Go to Feishu Business Mail and click Configure Now.

2.Select how you'd like to enable email service. Select option 1 if you want to migrate email history, otherwise please select option 2.

3.Enter the domain name and the source email service provider, and click Confirm.

4.Follow the instruction, go to the domain service provider's Admin and add relevant records. (Don't know how to add? Click here to view guide.)

Note: The TXT record is used to prove that your domain belongs to your organization. The MX record is used to notify the domain service provider to use the domain for Feishu Mail service.

5.After adding records, go back to Feishu Admin and click Verify Domain Ownership.

Note: The setup can take 10 minutes to 24 hours to take effect. After confirming that the setup is correct, you can wait for a while and verify again later.

6.After verification, go to Member and Department, and assign business email addresses to team members.

Note: Only those who are assigned business email address can see the email icon

7.(Optional) Go to In-App Navigation Bar, click Edit Navigation, and add Email to Global navigation or Quick navigation.

8.Click Start Now to start email migration

9.After the migration is completed, go to the domain service provider's admin, add relevant records, and click Verify Now.

Note: The setup can take 10 minutes to 24 hours to take effect. You can wait for a while and verify again later.

10.Once verified, the Feishu Mail setup is completed. You can disable your previous email service and start using Feishu Mail.

Frequently Asked Questions

Q: Is there any storage limit for Feishu Mail?

A: Feishu Mail offers each tenant 500GB of mail storage for free. When the storage is insufficient, you can purchase extra services.

Q: What if the verification takes more than 24 hours and still fails?

1.Make sure that all record parameters are configured correctly.

2.Contact customer service of the domain provider to ensure that the records are in effect.

3.If you've done the above and still fail, please contact Feishu Customer Service.

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