I. Intro

Who can perform these steps: Primary administrators or administrators with Email permissions.

As an administrator, you must assign business email addresses to members in the Feishu Admin Console before they can start using Feishu Mail service.

II. Steps

Assign to individual members

Open the Feishu Admin Console and go to Organization > Member and Department.

You'll need to perform different steps depending on whether you're assigning a business email to a new or current member.

If you are adding a member to your organization and want to assign them a business email address, you can perform these steps:

Click Add Members in the upper-right corner of the page.

Fill in the mandatory fields and then enter business email address in the Business email field.

Click Done in the lower-right corner.

If you are assigning or modifying the business email address for a member who has already joined the organization, you can perform these steps:

In the members list, click Details to the right of their name in the Action column.

Click Edit Basic Info in the lower-right corner of the Member Details page.

Enter the email address in the Business email field and click Save.

Note:

An email administrator must first verify the business domain in the Feishu Admin Console before business email addresses can be assigned to members. To learn more, see Admin | Migrate to Feishu Mail service or Admin | Activate Feishu Mail service depending on your organization's scenario.

Business email addresses cannot be duplicated. However, after you assign an email address, you can modify it. If you do this, the original email address becomes an alias address for the corresponding member.

Each member can only have one business email address.

Assign to multiple members at once

Open the Feishu Admin Console and go to Organization > Member and Department > Bulk Import/Export.

You'll need to perform different steps depending on whether you're assigning business emails to new or current members.

If you are adding business emails for new members in bulk, you can perform the following steps:

Click Download blank template in the Batch import new members tab.

Open the template and fill in the new members' information including their assigned business email address.

After you fill out the template, save it, and then upload it.

Click Import in the lower-right corner.

 If you are assigning or modifying business email addresses for members who have already joined the organization, you can perform these steps:

Click Export in the Export and edit members info tab.

Select All or Some employees in the Edit management scope window.

Note: If you select Some employees, you'll need to select which members you assigning or modifying business email addresses for before moving to step 3. 

Rename the file (optional) and then click Export in the Export contacts window.

 Note: You may be required to verify your identity before you can export members' information.

Open the export file and fill or modify the business email address.

Upload the edited export file and click Import in the lower-right corner.

III. FAQs 