Help Desk is a platform developed by Feishu for enterprises to integrate internal intelligent service accounts. By combining AI bots and human agents, Help Desk provides smart customer support solution for instant and effective communication. Employees can help themselves through Help Desk.

This article illustrates how to to set Recommended FAQs Card.

I. Introduction

Help Desk can offer personalized recommendations to users via Recommended FAQs Card, allowing bots to answer questions more efficiently while reducing repetitive workload for agents.

II. Instructions

1.Enable Recommended FAQs Card

Go to Settings - Help Desk Welcome Page and swipe the button to enable Recommended Questions.

Note 1: When Recommended Questions and FAQs Category Card are enabled at the same time, the FAQs Category Card will be displayed only if the user selects "None of the above, select a category" on the Recommended FAQs Card.

Note 2: The recommended questions in preview are just an example here and may differ from the recommended questions users actually see.

Up to 5 recommended questions will be displayed on the card. The questions are generated by AI bot in light of key indicators such as the hit rate and click through rate of FAQs. The order of the questions is set dynamically and cannot be changed manually.

2.Enable or disable Recommended FAQs Card independently for each language

Go to Settings - Help Desk Welcome Page and switch between different languages to enable or disable the Recommended FAQs Card independently for each language.

👏Congratulations! Now you know how to set Recommended FAQs Card.

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