💡This feature is only available for primary administrators and for Feishu Business/Enterprise editions. To obtain the Business or Enterprise edition, please contact support.

I. Intro

•Company administrators can set whether employees can start chats with other employees through the Feishu client.

•Currently, admins can set the following chat permissions:

◦Whether A can start a chat, start an audio or video call or call phone with B.

◦Whether A can invite B to a group chat.

◦Whether A can send a Buzz to B.

◦Whether the Feishu app displays Docs Assistant notifications for B when A comments or uses the @ function on B's document.

II. Steps

Go to the Feishu Admin console and click Security > User Permissions > Chat Permissions to go to the chat permissions settings page.

1.Set chat permissions

Click Edit in the top-right corner to enter editing mode.

•In the Subject field, choose the user or user group you'd like to set a specific rule for, and set their statuses as either Can or Can't.

•In the With Object field, set whom the rule is made towards.

•In the Do What field, you can select Start a chat with, Start an audio or video call with, Call phone, Create Group With, Send Buzz To, and Send notifications to.

The rule will come into effect once you've clicked Save.

As seen in the example below, members from China PS cannot send Buzz or call the phone number of anyone from AI search.

2.Verifying chat permissions

You can use the Verify Permission Rules to check whether the permissions you have set function as expected.

Click Verify Permission Rules to open its window.

Here, enter the subject and object usernames and click Verify to see what actions the selected subject can perform with the selected object.

3.FAQs

Q: If two members have already started chatting, and then the administrator sets a restriction, can they continue the conversation?

A: If member A and member B have chatted before, and then an administrator sets a rule: A can't start a chat with B. The new rule will take effect immediately after saving, and even though A and B already have a chat window, A will not be able to send a new message to B, and will receive a notification if attempting to do so.