💡 Please upgrade Feishu to V5.2 or above.

I. Intro

You can set separate login passwords for your accounts. Modifying one account's password won't affect the login password of other accounts. The password must contain both letters and numbers, with at least 8 characters. Besides a verification code, your password is another way to verify your login.

Once you've set a password, you can enter your login phone number or email and then your password to log in. For better account security, you can also turn on two-step verification to use both a password and a verification code to log in. If you forget your password, you can use the Reset Password function to set your password.

II. Steps

Change password

Mobile: Click your profile photo > Settings > Account Security Center > Password to set or change your password.

Desktop: Click your profile photo > Settings > Account and Security > Go to Account Security Center > Password to set or change your password.

Reset forgotten password

1.If your organization has not turned on Two-Step Verification

If your administrator hasn't made two-step verification mandatory, you can reset your password using the method below whether or not you turned on two-step verification by yourself.

1.1 If you already logged in to your account on your mobile or desktop app, you can follow the steps below to reset.

•Open your Feishu mobile app. Click your profile photo > Settings > Account Security Center > Password > Change > Reset it now.

•Open your Desktop app. Click your profile photo > Settings > Account and Security > Go to Account Security Center > Password > Change Now > Reset it now.

1.2 If you haven't logged in to your account on any device, you can open Feishu on your phone, enter your phone number on the login page and click Next. Then, enter or switch to the Enter your password page and click Reset it now. Enter the verification code that you have received and then reset your password.

2.If your organization has turned on Two-Step Verification

If your administrator has made two-step verification mandatory, whether you've turned on two-step verification by yourself, you need to reset the password on your mobile app only.

2.1 If you already logged in to your account on your mobile app, you can open your Feishu mobile app. Click your profile photo > Settings > Account Security Center > Password > Change > Reset it now.

2.2 If you haven't logged in to your account on any device, you can open Feishu on your phone, enter your phone number on the login page and click Next. Then, enter or switch to the Enter your password page and click Reset it now.

After clicking Reset it now, you can enter the Identity Verification page. You first need to enter your name and ID card number that match your phone number, and then complete face verification. You can reset your password after you have successfully verified your identity.

III. FAQs

Do I have to set a password?

Not necessarily, you can always log in to Feishu via a verification code. However, if your organization has turned on two-step verification, you'll need to set a password to log in to the organization.

What's the benefit of having a password?

Having a password would save you lots of time and trouble, especially when you don't have your phone at hand. For better account security, you can turn on Two-Step Verification to use both a password and a verification code to log in.

I've logged in to Feishu and I want to switch to a team that has turned on Two-Step Verification, but I forgot my password. How do I reset my password now?

You can open your Feishu mobile app and click your profile photo > Settings > Account Security Center > Password > Change > Reset it now to reset.

How do I reset my password if I can't receive the verification code with my current phone number?

If you can't receive the verification code with your current phone number, you can go to the phone number verification page and click Recover account. Enter the name and ID card number that match your phone number, complete real-name verification, and proceed to face verification. You can change your phone number after you have successfully verified your identity. Then, you can reset your password and log in to Feishu.

How do I reset my password if my login phone number doesn't belong to me?

If your login phone number does not belong to you, but it begins with +86, please contact the owner of the phone number and complete verification, or ask the owner of the phone number to complete the verification for you. After you have successfully completed the verification, you can reset your password.

How do I reset my password if my phone number doesn't begin with +86?

You can read Submit an account appeal and reset your password by submitting your appeal

I signed up for multiple accounts with the same phone number. Can I set different passwords for different accounts?

Yes, you can. If you used the same phone number to sign up for multiple accounts, you can set separate passwords for your accounts. Changing the password of one account won't affect the other accounts.