💡 Please upgrade your app to V4.5 or above.

I. Intro

You can set or change your Feishu password on your mobile app and desktop app. Your password is another way to verify your login. After setting your password, you can turn on Two-Step Verification to add an extra layer of security to your account. You can also reset your password if you forget it.

II. Procedure

Change password

Mobile: Click your profile photo > Settings > Account Security Center > Password to set or change your password.

Desktop: Click your profile photo > Settings > Account and Security > Go to Account Security Center > Password to set or change your password.

To keep your account safe, please make sure your password contains both letters and numbers and is at least 8 characters long.

Reset forgotten password

If your organization has not turned on Two-Step Verification, you can reset your forgotten password on your desktop and mobile app. If your organization has turned on Two-Step Verification, you can only reset on your mobile app.

•If your organization has not turned on Two-Step Verification

1.If you already logged in to your account on your mobile or desktop app, you can follow the steps below to start resetting.

◦Open your Feishu mobile app. Click your profile photo > Settings > Account Security Center > Password > Change > Reset it now.

◦Open your Desktop app. Click your profile photo > Settings > Account and Security > Go to Account Security Center > Password > Change Now > Reset it now.

If you haven't logged in to your account on any device, you can open Feishu on your phone, enter your phone number on the login page and click Next. Then, enter or switch to the Enter your password page and click Reset it now.

2.Enter the verification code that you have received and reset your password.

•If your organization has turned on Two-Step Verification

1.If you already logged in to your account on your mobile app, you can open your Feishu mobile app. Click your profile photo > Settings > Account Security Center > Password > Change > Reset it now.

If you haven't logged in to your account on any device, you can open Feishu on your phone, enter your phone number on the login page and click Next. Then, enter or switch to the Enter your password page and click Reset it now.

2.Complete identity verification and reset your password.

After clicking Reset it now, first enter your name and ID card number that match your phone number, and then complete face verification. You can reset your password after you have successfully verified your identity.

III. FAQs

Do I have to set a password?

No, you can always log in to Feishu via verification code sent to your phone or email.

What's the benefit of having a password?

Having a password would save you lots of time and trouble, especially when you don't always have your phone at hand. To improve account security, you can turn on Two-Step Verification, which requires both a password and a verification code to log in.

I've logged in to Feishu and I want to switch to a team that has turned on Two-Step Verification, but I forgot my password. How do I reset my password now?

You can open your Feishu mobile app and click your profile photo > Settings > Account Security Center > Password > Change > Reset it now to start the resetting process.

How do I reset my password if I can't receive the verification code with my current phone number?

If you can't receive the verification code with your current phone number, you can go to the phone number verification page and click Recover account. Enter your name and ID card number that match your phone number, complete real-name verification, and proceed to face verification. You can change your phone number after you have successfully verified your identity. Then, you can reset your password and log in to Feishu.

How do I reset my password if my login phone number doesn't belong to me?

If your login phone number does not belong to you, but it begins with +86, please contact the owner of the phone number and complete verification, or ask the owner of the phone number to complete the verification for you. After you have successfully completed the verification, you can reset your password.

How do I reset my password if my phone number doesn't begin with +86?

You can read Submit an account appeal and reset your password by submitting your appeal