This article answers frequently-asked questions about the use and security of the Feishu Survey app.

Do I need to pay for Feishu Survey?

Currently, all the features of Feishu Survey are available for free.

Is my data on Feishu Survey secure?

Feishu Survey implements a multi-layer encryption mechanism on its data to safeguard data privacy. We will never disclose any data to a third party in any form. By default, only the survey admins configured in Basic settings are authorized to view the collected data of the project. The creator can add a collaborator as a survey admin to share the data, or the creator can share the collected data form to a friend.

Can members of other companies use Feishu Survey?

Yes. You can click Settings > Survey restrictions and set Who can submit responses. If you select Everyone, anyone with the link or QR code of the survey is allowed to open it in Web browsers or Wechat and submit responses anonymously. If you select Only Feishu users > Anyone with a Feishu account, Feishu users from other companies are allowed to submit the survey on condition that their companies have installed Feishu Survey.

Is Feishu Survey available on both desktop and mobile apps? Any differences?

Yes, you can.

•Go to the app’s Admin site: You can log in to the Admin site on desktop.

•Go to the app: You can search for Feishu Survey in the Workplace on desktop or on mobile to use Feishu Survey.

•You can create or submit a project on desktop or on mobile.

What should I do if I'm not able to submit a question?

This may be because you are using an older version of the app. Please update your app to the latest version and then scan the QR code and try again.