This article answers frequently-asked questions about the usage and security of the Feishu Survey app.

Q: Do I need to pay for Feishu Survey?

A: Currently, all the features of Feishu Survey are available for free.

Q: Is my data on Feishu Survey secure?

Feishu Survey implements a multi-layer encryption mechanism on its data to safeguard data privacy. We will never disclose any data to a third party in any form. By default, only the project administrators configured in Project Design are authorized to view the collected data of the project. The creator can add a collaborator as a project administrator to share the data, or the creator can share the collected data form to a friend.

Q: Can people from other companies use Feishu Survey?

Yes. You can go to Project Settings, then click Project Design - Allow Feishu users in other companies to submit to allow Feishu users from other companies to submit questionnaires. Users need to install Feishu Survey to fill in the questionnaire.

Q: Is Feishu Survey available on both desktop and mobile apps? Anydifferences?

A: Yes, you can.

•Go to the app’s Admin site: You can go to http://wenjuan.feishu.cn/ and log in to the Admin site to use Feishu Survey.

•Go to the app: You can search for Feishu Survey in the Workplace on Feishu desktop or mobile app to use Feishu Survey.

•You can create a project on either desktop or mobile app, but currently you can’t create a project in the mini program on the Feishu mobile app.

Q: What should I do if I'm not able to submit a question?

This may be because you are using an older version of the app. Please update your app to the latest version and then scan the QR code and try again.