Welcome to Feishu Survey best practices!

Feishu Survey is here to support activities of all sizes, whether they involve everyone in the company or specific groups of employees. Below, you’ll find some examples of the different types of activities.

I. Event check-in

Family Open Day

Scenario

ByteDance held Family Open Day events this year on May 30 in celebration of Children’s Day. The families of company employees had a look at where they work and participated in several activities.

The department organizing the Family Open Day wanted a solution for the following requirements:

•To check in participants and record their names and arrival times.

•To identify which of the 10 office locations a participant checked in at.

•To verify whether a participant has registered for the event. (Names of those who registered were recorded in an Excel spreadsheet.)

•To serve as an entry pass for participants that had already checked in to re-enter the facility.

•To make check-in a part of the event itself and optimize the experience of participants.

How Feishu Survey is used

The organizing department used Feishu Survey to generate a customized QR code. By scanning the QR code with Feishu, participants could fill out the check in form in the Feishu Survey gadget. Some details of the settings:

•A confirm page was enabled that required participants to confirm the check-in after scanning the QR code. An event-themed cover image was uploaded for the page to help integrate the check-in process into the event experience.

•A section was added for each of the 10 office locations that allows a data search to show which location a check-in was recorded at.

•A list of checked in participants was uploaded using the permission to scan feature.

•A prompt was put in place to notify users scanning the QR code who were not registered for the event that they did not have permission to access the check-in function, and that they should contact personnel for assistance.

•The number of submissions allowed was set to one to prevent redundant check-ins. In addition, the maximum reached page was turned off, so when a participant re-scanned the code, the submitted page and initial check-in time would be displayed, and thus can pass through security check at the entrance.

II. Festival gift-giving

Dragon Boat Festival rice dumpling (zongzi) giveaway

Scenario

Companies often have items that need to be checked out as well as lots of internal gift giveaways. This Dragon Boat Festival, ByteDance provided goodies that employees could sign up for on their cell phones using Feishu Survey, getting rid of traditional pen-and-paper tallies. This new method also greatly decreases the time spent waiting in line to collect an item.

The department distributing the rice dumplings (zongzi) wanted a solution for the following requirements:

•To sign up employees and record their names and collection times.

•To limit the collection of the goodie to one per employee, and to notify the employee and personnel working the counter that the giveaway had already been collected if the QR code is scanned a second time.

•To allow employees to pick up the goodies for their colleagues by selecting their name, and to limit such pick-ups to one colleague at a time, so there is no confusion.

•To notify employees that their goodie has been picked up for them.

How Feishu Survey is used

The organizing department used Feishu Survey to generate a custom gadget QR code that employees could scan with Feishu to sign up for and collect their goodies. Some details of the settings:

•A confirm page was enabled that required participants to confirm the goodie collection after scanning the QR code. A rice dumpling-themed cover picture was also uploaded to make the collection of the goodie more festive.

•The maximum number of scans was set to one to prevent employees from collecting multiple goodies. A maximum reached page was enabled to show that an employee had already collected their goodie.

•A new project was created for colleague pick-ups. A question was added that allowed for selection of a colleague, and the option to select more than one contact was turned off, so the pick-up would be neat and tidy.

•A push notification was added, so the selected contact would receive a customized notification in Feishu if they were requested to pick up a goodie for a colleague.

III. Canteen satisfaction survey

Feedback on offline services

Scenario

ByteDance provides employees with service facilities like cafeterias and snack stations, shuttle buses, restrooms, and elevators. In order to better understand employee opinions regarding the use of these facilities and improve their quality, ByteDance used Feishu Survey to conduct an offline, company-wide satisfaction survey.

The department organizing the survey wanted a solution for the following requirements:

•To print out high-definition QR codes that employees could scan to provide feedback about facilities and services.

•To give reviews based on number of stars and display different feedback options based on the number of stars given.

•To place the feedback options on the confirm page, so employees could simply click them.

•To display an extra field where a short answer response could be provided if an employee selected Other as a response.

•To support uploading images that could also be taken on the spot.

How Feishu Survey is used

The organizing department used Feishu Survey to generate a custom QR code, that when scanned with Feishu would allow employees to fill out a survey and submit the results. Some details of the settings:

•Feishu Survey supports downloading of all QR codes of a project in one go. Each exported QR code has pixel dimensions of 1000 x 1000, a resolution which is appropriate for printing out the codes.

•Questions that asked for a review based on number of stars were added to the confirm page, with different options corresponding to each number. The display conditions for each were set in question settings. For each number on a scale of 1–5, different options were displayed.

•Short answer response fields were added and set to be displayed whenever the response Other was selected.

•An upload Image field was added to the confirm page, so employee can upload and take photos on demand.

IV. Event feedback questionnaire

Scenario

After large-scale meetings involving training, informational presentations, etc., organizing departments collect feedback from participants to determine how effective the meeting was. Some departments surveyed their colleagues after an all-hands meeting by displaying QR codes and sending questionnaires via push notifications in Feishu.

Push notifications for distributing questionnaires are currently in alpha testing stage and are expected to officially release by November.

The department organizing the meeting wanted a solution for the following requirements:

•To quickly create a questionnaire with rating, multiple choice and short answer questions.

•To collect participant feedback as soon as a meeting has ended.

•To send a push notification via bot in certain Feishu groups, and to remind employees who did not fill out the questionnaire right after the meeting.

•To avoid repeat responses that affect the results.

How Feishu Survey is used

The organizer of the meeting used Feishu Survey to generate a questionnaire, a QR code, and sent the questionnaire out via a Feishu push notification. Some details of the settings:

•A confirm page was enabled, to which a number of questions of each type were added, in a manner similar to the example above of the satisfaction survey.

•The QR code was displayed on the PowerPoint slides during the meeting.

•The maximum number of submission was set to one to prevent employees from filling out more than one questionnaire. A maximum reached page was enabled to notify participants that they had already submitted a questionnaire. (Those filled out on a cell and a computer will not be counted twice.)