💡 Please upgrade Feishu to V5.2 or above.

I. Intro

You can set different login methods and contact info for different accounts. Changing the login method or contact info for one account won't affect your other accounts.

•Login method refers to the method users choose to log in to their Feishu account. This includes the login phone number and login email, which can be different from the contact info in your organization. Once you've set up your login method, you can log in to Feishu with a verification code from the login phone number or email. Alternatively, you can also use your login password to log in.

•Contact info refers to the phone number or email address used for members to contact you. Administrators will import members' contact info on the admin console. Depending on the administrator's settings, you may be able to sync and change contact info when changing your login methods. If you are unable to sync, please contact the administrator to change your info on the admin console.

II. Steps

Set up or change login phone number or email address

Desktop app

Log in to Feishu, then tap your profile photo > Settings > Account Security Center > Login Method to connect or change the login phone number or email. After you've verified your account, you can connect or change your login phone number or email address.

Mobile app

Log in to Feishu, then click your profile photo > Settings > Account Security Center > Go to Account Security Center > Login Method to connect or change the phone number or email address you want to use as a login method. After your account has been verified, you can connect or modify your login phone number or email address.

Set up or change contact info

1.The administrator has set "Allow members to change info

If administrators allow members to change their own phone numbers and email addresses on the admin console, members can select Sync Now when changing their phone number or email address.

2.The administrator hasn't set "Allow members to change info"

If your administrator hasn't allowed changes, please contact your organization's administrator to enter the admin console, select Organization > Member and Department, click your name to open Member Details page, and then make changes for you.

III. FAQs

I want to change my login phone number or email address, but I can't complete the verification. What should I do?

See Account appeal for details. You can submit an appeal to change your login phone number or email address.

I have joined multiple organizations in Feishu. Can I set different contact info?

You can set different contact info in each organization, even if the login phone number or email is the same. For example, you can use a work phone number as the contact info in your organization, but in non-organization teams, your contact info can be your personal phone number.

Can I view the contact info of other members?

If the administrator has selected phone number or email address as fields displayed in Organization > Member profile > Profile page display on the admin console, you can see the contact phone numbers and email addresses of other parties when you view organization member profile.

If the administrator hasn't selected phone number or email address as profile page display fields, you won't be able to see the contact info of other members when viewing their profiles. When you send a buzz message or make a buzz call to another member, these messages will be sent to the phone number specified in their organization contacts.

Why can't external users search for me using my phone number?

Currently, external participants can only search using Contact info, and can't find you using your login methods.

You can click Profile photo > Settings > Privacy to confirm whether others can add you as a friend using your contact info.