This article answers frequently asked questions about how to retrieve a Feishu account.
Note: The following retrieval methods apply to Chinese mainland mobile numbers (starting with “+86”) only. Please remember to upgrade your app version to 3.32 or later.
Q: How can I retrieve my Feishu account if I've forgotten my password?
- 1.If you aren't logged in, go to the mobile number verification page, and click the Reset it now button after Forgot password?. After you verify your identity by using an SMS verification code, you can set a new password.
- 2.If you're logged in, go to the System Settings page and click Log out, and then follow the same steps described above to reset your password.
Q: How can I retrieve my Feishu account if my original mobile number can’t receive SMS verification codes?
Q: How can I retrieve my Feishu account if my original mobile number is lost or deprecated?