Migrate emails using the username and password of your original email account

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Migrate emails using the username and password of your original email account

1 min read

I. Intro

To migrate your emails, you will require the username and password for the corresponding account. Users can configure a login password for their source email account. For some email service providers, you must enable secure login and receive a secure login password in order to migrate emails.

Note: In order to log in and migrate your email history, we recommend enabling secure login and using a client-specific code for the original email account. If secure login is not available for the original email account, configure your own login password.

II. Steps

In the settings, go to Enable secure login and click Generate new password.

Note: The steps for enabling secure login vary depending on the email service provider. For details, click Enable secure login and receive secure login password.

3. Once you've configured the settings for the original email account, enter the username and client-specific code for the original email account in Feishu admin console.

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Note: If secure login is not available for the original email account, enter the login password. Once you've logged in to the source email account, go to the Settings page, select Set password under Account, and then save your changes. The steps for configuring the password vary between email service providers.

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Enable secure login and receive secure login password

IV. FAQs

While trying to migrate emails, why do I receive an incorrect password prompt when I enter the password for the original email account?

If you receive an incorrect password prompt, try the following:

Check that you entered the correct account password (try logging in via the web client or third-party software).

Note that the password is case-sensitive.

Check that the password does not contain spaces or special characters.

Check that SMTP/IMAP is enabled for the source email account. If you have any questions, contact the email provider's Support or visit their Help Center.

Check that secure login is enabled. For more information on how to enable secure login, contact the provider's Support or visit their Help Center. If the original email service provider does not have a secure login setting, ignore this step.

Migrate emails using the username and password of your original email account

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