I. Intro
In the Feishu app, the Mail feature can be accessed by clicking Email in the navigation bar of the app. However, if you can't find Email in the navigation bar, follow the troubleshooting steps below.
II. Troubleshooting
Issue
The Email icon is not visible in the navigation bar of the Feishu app.
Cause and solution
Case 1: The "Email" icon is hidden under "More"
If there are too many app icons in the navigation bar, the Email icon might be folded under More.
Click More in the left navigation bar to expand the full app list and check whether Email is there.
250px|700px|reset
If you can't find Email in More, proceed to the next case.
Case 2: No business email address has been assigned
The Email icon appears only if your organization has activated the Feishu Mail service and assigned you a business email address.
You need to contact the administrator to ensure a business email address has been assigned to you. For more information, see Admin | Assign business email addresses to members.
If a business email address has already been assigned but the Email icon still doesn't appear in the navigation bar, proceed to the next case.
Case 3: The "Email" app icon has been removed from the navigation bar
In the Feishu Admin Console, administrators can customize which app icons display in the navigation bars of the mobile app and the desktop app. If the administrator removes the Email app icon from the navigation bar of the desktop app or the mobile app, members will no longer see the Email icon in the corresponding app.
You need to contact the administrator and request them to add the Email app icon to the navigation bar. The administrator can do this by following the instructions in Admin | Customize the in-app navigation bar.
250px|700px|reset
Case 4: The new configuration has not been synced due to network latency
If the administrator has just assigned you a business email address or added the Email app to the navigation bar, it might take time for the changes to sync to your app. You can manually refresh the app configuration. The steps are as follows:
On the desktop app
- Open the Feishu desktop app, click your profile photo, and select Settings.
- Click Internal Settings > Get Configuration. Repeat this step twice. Wait a few minutes and check if the Email icon appears in the navigation bar.
250px|700px|reset
On the mobile app
- On the Feishu mobile app, tap your profile photo and select Settings.
- Tap Internal Settings > Get the Latest Feishu Configuration. Repeat this step twice. Wait a few minutes and check if the Email icon appears in the navigation bar.
250px|700px|reset
You can also try restarting the Feishu app to ensure the latest configuration is applied.
If the Email icon still does not appear in the app's navigation bar after trying the above steps, contact Support.