I. Intro

Availability: This feature is currently in beta and no longer available for new users.
Who can perform these steps: Primary administrators or administrators with application management permissions.

CloudPrint is a secure, intuitive, and efficient cloud printing solution. It can be used in combination with Feishu Docs, Feishu Approval, Feishu Mail, and other Feishu applications, and features an easy-to-use admin console and user interface.

In the admin console, administrators can manage office locations and printers, set printer access permissions, and configure printer functions.

II. Steps

Manage offices and printers

Add an office: Go to the CloudPrint admin console. By default, printers are added to Office List > Default after they are initialized. The default office can be changed, but cannot be deleted. To add a new office, click Add office.

Delete an office: Before deleting an office, you must first transfer any associated printers to another office.

Edit printer information: Click Printer List > Operation > More, and then click Details or Edit to change the printer details or associated office.

Note: Each printer can only be associated with one office. If you change the associated office, the office administrator details will be automatically updated.

Batch edit office: If you move a set of printers to a new office, you can select these printers from the list and click Edit office to edit the associated office.

Export the printer list: Click Printer List > Export to export the list of printers.

Printer malfunction prompts: If a printer malfunctions, the corresponding office administrator will receive a prompt from the CloudPrint bot.

Assign CloudPrint Admin permissions

In CloudPrint Admin, you can assign different permissions to different office administrators. Permission management is divided into two categories: Role Management and Member Management.

Role management: Click Permission Management > Role Management > Add role and name the role in the pop-up dialog.

To configure permissions for a specific role, select the desired role and assign the permissions in the right-hand window. Hover over the info icon to view a description of the corresponding permission.

Member management: After configuring the required roles, click Permission Management > Member Management > Add to add a CloudPrint administrator and assign the desired permissions.

You can assign multiple roles to each administrator and associate each role with a specific office.

Configure printer access permissions

By default, printers can be accessed by all members. CloudPrint administrators can configure the printer access settings to restrict access to certain departments.

Under Printer List, click the More button next to the printer you want to configure, and then click Edit.

Click Specific department, search for and select the department to which you want to grant access, and then click Confirm to apply the settings.

Configure color printing permissions

To minimize the use of resources, CloudPrint administrators can restrict color printing to specific departments or members.

Click Settings, enable Color Printing Restriction, and then click Authorized User. You can then search for and add the desired departments or members.

To remove access to color printing, hover over the corresponding department or member, and then click Delete.

Troubleshooting

CloudPrint administrators can use the Issue/Malfunction list to quickly identify and troubleshoot printer issues. Click Statistics Report > Issue/Malfunction to view a list of unresolved printer malfunctions. Issues can include an open paper tray, open ink cartridge, or a full exit tray. If an ink cartridge is empty, the system will indicate which color needs to be replaced.

Configure the direct printing function

CloudPrint administrators can enable the direct printing function so that members can send files directly to a printer without scanning the printer QR code.

Click Settings and enable Direct Print.

When direct printing is enabled, the Scan button in the CloudPrint app will change to >, which you can use to select a printer.

CloudPrint administrators can select a printer in two ways: by selecting the Scan icon next to Safe Print, and then scanning the printer QR code, or by selecting the desired printer under All Printers. Recently used printers are listed under Recently used.

Contact us

For queries, feedback, or assistance, please contact us via the Support email address: support@feishu.cn.

Alternatively, open the Feishu desktop app and click Customer service in the CloudPrint app.

III. FAQs