Industry: retail chain
Audience: company managers
The retail chain industry operates across different locations with multiple stores and employees. Due to constant business changes and complex operations, the industry is facing unprecedented challenges. One pressing issue is the need to implement efficient communication between headquarters and stores to improve operational efficiency and organizational management.
I. Integrated communication and collaboration methods
Challenges
- Communication between headquarters and stores can be inefficient due to dispersed and opaque information channels, resulting in high communication costs and inadequate sharing of important information.
- Stores in different cities collaborating with various suppliers may face difficulties in external cooperation due to the lack of uniform communication channels.
What are the benefits of Feishu?
- Feishu Messenger streamlines daily business communication within and between stores and departments, offering group management, easy file sharing, and categorized conversations.
- With Feishu Docs, you can collaboratively edit and update data, collect information such as release completion rate, and communicate effectively with colleagues. You can @mention others, add comments, and create task lists in your document for better communication and real-time follow-up by headquarters.
- Feishu Meetings allows employees to initiate meetings anywhere, anytime. After meetings, audio and video recordings of meetings are converted into meeting minutes, ensuring that important meeting outcomes are not missed and making it easy to share information.
- Feishu enables store employees to collaborate effectively with external suppliers. They can add suppliers as contacts, share documents, and hold video meetings, which helps to break organizational boundaries and synchronize information.
II. Integrated internal service portals
Challenges
- Functional departments within an organization have to support and serve all of its stores, which leads to a heavy workload. The internal customer service team has to manually respond to employee inquiries about sales policies and other information, which takes up a lot of time.
- If there are any issues or faults in the store system, employees have to manually create groups and manually record the problems and service information. This delays the rectification of the system issues, leading to unnecessary losses.
What are the benefits of Feishu?
- The AI service robot at Help Desk uses the Wiki function to address different types of inquiries and provide quick and accurate responses. This reduces repetitive and inefficient human workload. Stores or employees can use the help desk to quickly seek answers and assistance.
- Feishu offers open capabilities that can be used to create an intelligent ticket robot. When employees report system faults, the ticket robot automatically creates and assigns tickets. This makes it easier to manage the workflow related to ticket receipt, allocation, handling, and reporting. As a result, any online issues faced by stores can be resolved quickly.
III. Build an efficient inspection system
Challenges
- As the number of stores increases, traditional inspections become increasingly labor-intensive and time-consuming. Moreover, it becomes increasingly difficult for headquarters to manage inspection progress.
- Traditional inspection methods suffer from a lack of effective inspection tools and high information noise. This leads to slow response times and delayed rectification of issues in stores.
What are the benefits of Feishu?
- Before inspection: You can enable automated workflows in Base so that automated reminders are sent to inspection supervisors at a specified time on a daily basis. This ensures that no inspections are missed.
- During inspection: Supervisors can record inspection findings and issues using standardized data formats in a base file. They can also assign tasks to specific stores and ensure that all remedial actions have assigned owners.
- After inspection: Headquarters can review a sheet to get real-time information from all stores and to monitor inspection progress. They can also use Base's advanced permission management feature to ensure that store managers can only access the content of their own stores. This helps to keep the data secure.