Q: Why can't I capture screenshots or share my screen with MacOS 10.15?
A: With macOS 10.15, Apple introduced new security and privacy features for your Mac. In order to capture screenshots or share screen in Feishu, you have to grant it Screen Recording permission.
Q: How to solve the problem?
A: In order to capture screenshots or share screen in Feishu, you have to grant it access to the Screen Recording permission.
If you capture screenshots or share screen for the first time, you will see a pop-up window. Click Open System Preferences and allow Feishu to access the Screen Recording permission.
If you click Deny or ignore the dialog, you should grant it access manually.
Q: How to grant Feishu Screen Recording permission manually?
1. Choose System Preferences - Security & Privacy - Privacy.
2. Open the Privacy tab and select Screen Recording. Check Feishu if it is not checked.
3. Click Quit Now in the popped-out window.
💗 If you have further questions, please contact Customer Support. Feishu is always at your service.